Angelica Suaste
Dallas,TX
Summary
Reliable Medical Assistant with >16 years of experience in Internal Medicine. Expertly assist with office operations and physician support by gathering patient information, Vitals and other clinical duties. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant
Medical Specialist Associated
08.2020 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
Front Desk Coordinator
DaVita
06.2019 - 07.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Verified patient demographic information, copied documentation and directed to provided information.
- Trained all staff on front desk procedures and policies.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Scheduled appointments in computer system.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Transcribed phone messages for entire office and relayed messages.
- Answered customer telephone calls promptly and appropriately handled needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Managed sign-in and security procedures by issuing badges, updating logs, and controlling access.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
Medical Assistant Manager
Dr. Rafael Canadas
05.2008 - 10.2018
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with office staff and families to assess and meet individual needs.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Education
Associate of Science -
El Centro College
Dallas, TX01-2027
Notary Commissioned in Texas
National Notary Association
Texas04-2024
Registered Certified Medical Assistant - Medical Assisting
ATI Career Training
Dallas, TX05-2008
Skills
- Patient-focused care
- Patient Scheduling
- Procedure Assistance
- Intake control
- Phlebotomy
- Indirect Patient Care
- Medical office administration
- Patient Flow Management
- Data Entry
- Monitoring patient progress
- Patient Care Coordination
- Conflict resolution abilities
- Knowledge of EKG rhythm interpretation
- Pulmonary function tests (PFTs)
- Case Management
- Electronic Health Records
- OB/GYN procedures
- First Aid
- Wound care and irrigation
- Medical terminology proficiency
- Professional Bedside Manner
- Documentation expert
- Emergency procedures understanding
- Advanced anatomy knowledge
- EMR / EHR
- Medical terminology knowledge
- CPR
- Vital signs and examinations
Accomplishments
- Supervised team of 10 staff members.
- Recognized for outstanding dedication to patient care.
- Used E Clinical Works for >5 years
- Used Quest, Lab Corp and Clinical Pathology Lab and Propath portal
Certification
- RMA - Registered Medical Assistant
- Commissioned Notary Public in Texas
- CPR
Languages
Spanish
Native or Bilingual
Software
E clinical Works
Word
Google Docs
Timeline
Medical Assistant
Medical Specialist Associated
08.2020 - 09.2024
Front Desk Coordinator
DaVita
06.2019 - 07.2020
Medical Assistant Manager
Dr. Rafael Canadas
05.2008 - 10.2018
Associate of Science -
El Centro College
Notary Commissioned in Texas
National Notary Association
Registered Certified Medical Assistant - Medical Assisting
ATI Career Training