Summary
Overview
Work History
Education
Skills
Software Proficiency
Languages
Timeline
Generic

Angelica Tavarez

Lake Worth,FL

Summary

Dynamic and detail-oriented HOA Office Manager with a proven track record at Westwood Gardens HOA. Skilled in vendor management, conflict resolution, and enhancing community engagement through well-executed events and clear communication. Bilingual in English and Spanish, with advanced proficiency in Microsoft Office Suite. Known for delivering exceptional customer service, maintaining accurate records, and fostering a positive resident experience.

Overview

14
14
years of professional experience

Work History

HOA OFFICE MANAGER

Westwood Gardens HOA
12.2011 - Current
  • Oversee day-to-day operations for a community of 699+ units, including processing work orders, maintaining communications with residents, managing office supplies, scheduling meetings, and maintaining records, etc
  • Coordinate communication between the HOA Board and residents, addressing inquiries and resolving complaints in a timely and professional manner
  • Maintain accurate homeowner records, including ownership transfers, rental status is applicable and contact information
  • Process purchase and rental applications, verifying required documentation and coordinating approvals
  • Conduct new resident orientations to ensure understanding of community rules, amenities, and procedures
  • Prepare and distribute, community notices, meeting agendas, and minutes
  • Prepare violation notices, and follow up on non-compliance with community rules or architectural guidelines
  • Serve as liaison between residents and the HOA Board, contractors, legal counsel, and other service providers
  • Manage vendor relationships, including RFP, and ensuring quality services for landscaping, maintenance, and parking enforcement
  • Organize community events such as board meetings, resident socials, and holiday gatherings to foster a positive community environment
  • Bilingual in English and Spanish
  • Advanced proficiency in Microsoft Office Suite (Word, Outlook) and HOA management software (e.g., AppFolio)

Education

High School Diploma -

John I Leonard
Greenacres City, FL
05.2004

Skills

    Office & Administrative Management

  • Office Management
  • Administrative Support
  • Document Management & Filing Systems
  • Office Supply Procurement & Inventory Control
  • Multi-line Phone System Operation
  • Record Keeping & Data Entry
  • Mail Handling
  • Clerical Support
  • Organizational Skills
  • Time Management
  • Attention to Detail
  • Problem Solving
  • Multitasking in High-Pressure Environments
  • Adaptability to Changing Priorities

    • Communication & Interpersonal Skills

  • Clear Oral and Written Communication
  • Bilingual Communication (English & Spanish)
  • Customer Service & Resident Relations
  • Conflict Resolution
  • Empathy & Active Listening
  • Professionalism in Resident and Vendor Interactions
  • Discretion with Confidential Information

    • HOA Office Management

  • Knowledge of HOA Regulations and Policies
  • Board Meeting Preparation
  • Compliance Enforcement
  • Architectural Review Coordination
  • Lease & Ownership Document Verification
  • Resident Orientation & Onboarding
  • Event Planning
  • Vendor Management

    • Technical Proficiencies

  • Microsoft Office Suite (Word, Outlook, Excel)
  • Database Management & Administration (AppFolio)

    • Leadership & Oversight

  • Staff Supervision & Training
  • Employee Supervision

Software Proficiency

Proficiency in Microsoft Office Suite (Word & Outlook)

Languages

English
Spanish

Timeline

HOA OFFICE MANAGER

Westwood Gardens HOA
12.2011 - Current

High School Diploma -

John I Leonard

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