Angelica Thomas
Houston,TX
Summary
Experienced Organized Clinical Coordinator with a strong background in scheduling, coordination, and documentation within clinical teams. Adept at efficiently admitting patients, managing patient services, and providing comprehensive reports. Committed to ensuring patient satisfaction through attentive care and attention to detail. Possessing a high level of proficiency in handling emergency situations. Dedicated to delivering exceptional healthcare support.
Overview
14
14
years of professional experience
Work History
Clinical Care Coordinator
Oscar Health Insurance
01.2021 - 06.2024
- Comprehensive knowledge of healthcare protocols, medical terminology, and patient care standards
- Strong interpersonal and communication skills for virtual collaboration with healthcare providers and patients
- Proficient in utilizing electronic health record (EHR) systems and telemedicine platforms
- Ability to assess and prioritize patient needs, coordinating timely and appropriate care interventions
- Adherence to regulatory requirements, ensuring compliance with healthcare privacy and confidentiality standards
- Skilled in conducting virtual assessments and follow-ups to monitor patient progress.
- Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
RemoteChat Support Agent
Oscar Health Insurance
03.2016 - 10.2019
- Outstanding written communication skills, maintaining professionalism and clarity in online interactions
- Extensive knowledge of products/services, policies, and procedures to provide accurate information
- Ability to multitask and prioritize inquiries, managing a high volume of chats effectively
- Proven expertise in problem-solving and conflict resolution to achieve customer satisfaction
- Familiarity with CRM systems and chat support software for seamless service delivery
- Adaptable to evolving processes and committed to meeting or exceeding performance metrics.
Insurance Claims Specialist
Covergys
01.2010 - 01.2014
- Expertise in analyzing and validating claims for accuracy and completeness
- In-depth understanding of insurance policies, coverage, and regulatory requirements
- Strong negotiation skills for prompt and fair settlement of claims
- Effective communication with policyholders, third-party representatives, and internal stakeholders
- Proficient in utilizing claims management systems and software to streamline processes
- Demonstrated ability to work collaboratively in cross-functional teams.
Education
Associates in Health Administration -
Eastern Gateway Community College
Stubenville, OH01.2025
High School Diploma -
Andrew Jackson Senior High School
Jacksonville, FL06.2009
Skills
- Vital signs monitoring
- Organizational Skills
- HIPAA Compliance
- Patient Safety
- Clinical Documentation
- Patient confidentiality
City
Jacksonville
State
FL
Zip
32209
Street
2485 West 30th Street
Timeline
Clinical Care Coordinator
Oscar Health Insurance
01.2021 - 06.2024
RemoteChat Support Agent
Oscar Health Insurance
03.2016 - 10.2019
Insurance Claims Specialist
Covergys
01.2010 - 01.2014
Associates in Health Administration -
Eastern Gateway Community College
High School Diploma -
Andrew Jackson Senior High School
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