Angelica Torres
Wildomar,CA
Summary
Organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to contribute to the achievement of team goals.
Overview
8
8
years of professional experience
Work History
Housekeeper
Maid Pro Services
09.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Adhered to professional house cleaning checklist.
CUSTOMER SERVICE SPECIALIST
H&R Block
01.2023 - 04.2023
- Answered inbound calls to greet and assist customers with various needs and questions
- Organized computer files, sensitive documents, and home office supplies
- Coordinated efficient schedules of appointments for professional staff
- Managed transactions and printed receipts for payments
- Updated and managed digital and physical office records.
SALES ASSOCIATE - PRO DEPARTMENT
Home Depot
08.2021 - 11.2022
- Receive customer purchase orders over the phone and record in the Home Depot database
- Create quotes for customer inquiries
- Place product orders with outside vendor for specialized customer needs
- Schedule deliveries for large deliveries to construction site
- Create business accounts for new customers.
Childcare Provider
Self-employed
08.2018 - 09.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Worked with individuals with special needs to increase social skills and independence.
ASSISTANT ADMINISTRATOR
Sadnara
06.2016 - 05.2018
- Used Microsoft Office to draft documents, develop spreadsheets, and build presentations
- Screened or answered email messages to support consistent and timely communication
- Helped to maintain organized filing systems for digital tracking
- Handled customer payments and ensure they remained on schedule to pay off their loan.
Education
HIGH SCHOOL DIPLOMA -
06.2014
Skills
- Handle inbound and outbound customer calls
- Customer order processing
- Data entry
- Multi-tasking
- Microsoft office: Excel, Microsoft Word, Power point
- Payment processing
- Customer Service
- FLUENT IN {SPANISH}
Additional Information
I am currently in, College studying Interior Design.
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper - Maid Pro Services
09.2023 - Current
CUSTOMER SERVICE SPECIALIST - H&R Block
01.2023 - 04.2023
SALES ASSOCIATE - PRO DEPARTMENT - Home Depot
08.2021 - 11.2022
Childcare Provider - Self-employed
08.2018 - 09.2019
ASSISTANT ADMINISTRATOR - Sadnara
06.2016 - 05.2018
Mission Viejo High School - HIGH SCHOOL DIPLOMA,
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