Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Torres

Orlando

Summary

Experienced customer service professional with a strong background at Clark Elevator Service. Skilled in dispatch coordination, driver communication, and handling service requests efficiently. Known for improving response times, resolving customer issues accurately, and keeping organized, detailed records to support smooth daily operations and high client satisfaction.

Overview

6
6
years of professional experience

Work History

Dispatcher/Customer Service Representative

Clark Elevator Service
01.2021 - 05.2025

-Logged service requests and scheduled repairs for malfunctioning elevators

- Coordinate daily routes for technicians ensuring on time service and repairs

- Served as the point of contact for clients and drivers

- Maintain accurate records of calls, vehicle movements, and delivery confirmation if parts are needed

Work From Home Agent

Chewy
11.2018 - 01.2021

- Assisted customers in selecting the most suitable products based on their needs and preferences

- Resolved customer inquiries and issues experienced

-Processed online orders, returns, and refunds with accuracy and attention to detail

- Handled over 50-150 calls per day

Education

High School Diploma -

American Academy
06-2018

Skills

  • Driver communication
  • Work order management
  • Customer relations
  • Dispatch coordination
  • Decision-making
  • Attention to detail
  • Active listening
  • Prioritizing calls

Timeline

Dispatcher/Customer Service Representative

Clark Elevator Service
01.2021 - 05.2025

Work From Home Agent

Chewy
11.2018 - 01.2021

High School Diploma -

American Academy

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