Angelica Trask-Martinez
San Antonio,TX
Summary
Over the last fifteen years i have been diligently improving my ability to adapt to the rapid changes that have affected our industry. As a manager, it was necessary to become cross trained in all functions operations and duties. My technical experience and longevity in the field alow me to handle even the most stressful situations. I am well versed in Customer care and deescalation are crucial skills to have. This will require level headedness and tact that can only come with experience of action.
Overview
15
15
years of professional experience
Work History
Care Coordinator
Centene, Superior Health Services
06.2024 - Current
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
Practice Manager
Pediatric Associates
10.2022 - 06.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
- Boosted staff morale by offering constructive feedback and specific direction.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Developed close working relationships with front office and back office staff.
- Trained interns and newly hired team members on office procedures and computer system.
Lead Certified Medical Assistant
Pediatrix
01.2020 - 09.2022
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Participated actively in staff meetings or trainings aimed at improving personal skills development or addressing departmental goals objectives.
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed.
- Exemplified professionalism at all times when interacting with patients, families, colleagues, or superiors within the healthcare setting.
Certified Medical Assistant
San Antonio Infectious Diseases Consultants
10.2015 - 12.2019
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Certified Medical Assistant
Seven Oaks Women's Center
07.2009 - 10.2015
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
No Degree - Medical Assistant
College of Healthcare Professions
San Antonio, TX06.2008
Skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- HIPAA Compliance
- EMR / EHR
- Vital signs monitoring
- Direct Patient Care
- Patient-focused care
- Medical terminology knowledge
- Procedure Assistance
- CPR
- Phlebotomy Techniques
Timeline
Care Coordinator
Centene, Superior Health Services
06.2024 - Current
Practice Manager
Pediatric Associates
10.2022 - 06.2024
Lead Certified Medical Assistant
Pediatrix
01.2020 - 09.2022
Certified Medical Assistant
San Antonio Infectious Diseases Consultants
10.2015 - 12.2019
Certified Medical Assistant
Seven Oaks Women's Center
07.2009 - 10.2015
No Degree - Medical Assistant
College of Healthcare Professions