Angelica Trejo
Dallas,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions.
Overview
10
10
years of professional experience
Work History
Interpreter
Self-employeed
Dallas, TX
06.2014 - Current
- Delivered real-time, accurate oral translations and interpretations for clients.
- Evaluated content of audio recordings, transcripts, notes, reports or other material for accuracy.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Proofread, edited and revised translated documents.
Customer Service Representative
Verizon
Nacogdoches, TX
10.2017 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered questions from customers that came in through the company's online chat feature.
- Maintained up-to-date knowledge of company products, services, promotions, and procedures.
Education
Real Estate Agent -
Champion School of Real Estate
Plano, TX05-2024
Bachelor of Arts - Psychology
Stephen F Austin State University
Nacogdoches, TX05.2019
Skills
- Microsoft Office (Word, Powerpoint, Excel, Outlook)
- Bilingual (English and Spanish)
- WPM: 75
- Scheduling and Calender Management
- Excellent communication skills
- Documentation and recordkeeping
- Professional demeanor
- Organizing/File Maintenance
- Event/Conference planning
Timeline
Customer Service Representative
Verizon
10.2017 - 03.2018
Interpreter
Self-employeed
06.2014 - Current
Real Estate Agent -
Champion School of Real Estate
Bachelor of Arts - Psychology
Stephen F Austin State University