Angelica Ulacio
Doral,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Claims Examiner
Secure Adjuster Corp
Doral, FL
06.2021 - Current
- Handled complaints using negotiating and problem-solving skills.
- Consulted HO policy when needed.
- Researched claims and incident information to deliver solutions and resolve problems.
- Investigated and processed Property insurance claims for policyholders.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Maintained contact with attorneys to get litigation status.
- Maintained claims data in 17Hats and ClaimWizard systems.
- Maintained litigation database and document organization (subpoenas for depositions, inspections)
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss the progress of cases.
- Create and update data in Excel and Google Sheets
- Receives and distributes emails.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Assist public adjusters with their needs.
Counter Server
KEIK BEIKSHOP
Doral, FL
11.2021 - 02.2023
- Managed multiple tasks in high-volume environment.
- Greeted all guests upon arrival and offered immediate assistance.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Took and processed over customer orders.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Rotated food items and discarded expired items to keep food inventory fresh.
- Provided information about menu and made suggestions based on taste, availability and price.
- Greeted customers with smile and provided helpful suggestions.
- Delivered food to guest tables with timeliness and efficiency.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Assistant Pastry Chef
Aleana Bakery
Kendall, FL
12.2020 - 02.2021
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Scaled out and mixed ingredients according to recipes and procedures.
- Oversaw purchasing, storage, and use of kitchen supplies.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
- Changed and sanitized cutting boards, benches and surfaces to avoid cross-contamination.
- Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.
- Maintained well-organized mise en place to keep work consistent.
- Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Packaged finished products for sale.
- Trained new employees on bakery methods and procedures.
- Prepared dough for variety of pastries, cakes and breads.
Server
Laborejo Restaurant
Miami, FL
12.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
No Degree - Psychology
Universidad Rafael Urdaneta
Maracaibo, Zulia, Venezuela12.2019
Skills
- Data Verification
- Microsoft Office Suite
- Google Sheets
- Excel
- Claims Evaluation
- Active Listening
- Relationship Building
- Complex Problem Solving
- Decision-Making
- Team Collaboration
- Critical Thinking
- Public Speaking
- Data Entry
- Telephone Etiquette
- Scheduling
- Customer Service
- Workflow Optimization
- Verbal and Written Communication
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Counter Server
KEIK BEIKSHOP
11.2021 - 02.2023
Claims Examiner
Secure Adjuster Corp
06.2021 - Current
Assistant Pastry Chef
Aleana Bakery
12.2020 - 02.2021
Server
Laborejo Restaurant
12.2019 - 03.2020
No Degree - Psychology
Universidad Rafael Urdaneta
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