Angelica Vega
Seymour,CT
Overview
12
12
years of professional experience
Summary
Driven Administrative Assistant offering twelve years of experience in successfully delivering vital clerical support to internal teams and customers. Abilities in analytical problem solving and a talent for boosting operational efficiency create ability to handle multiple projects simultaneously with high degree of accuracy.
Education
Associates Degree of Science - Business Administration
Housatonic Community College
06.2014
Work History
Regional Administrator
Encon, Southwest
Stratford, CT
03.2012 - 02.2013
- Performed contract administrative work through Staffworks Inc. for one year before accepting offer for directly employment from Encon in 2012.
- Continued role as regional administrator, reporting directly to Manager for Southwest region covering Darien, CT extending to RI and MA.
- Assumed all administrative responsibilities for this region including internal and external inquiries, quotes, invoicing, collections and billing.
- Supported logistics by ensuring drivers left properly equipped and on time.
- Assumed roll as Regional Coordinator as needed, supervising technicians by monitoring route progress, assuring client needs are met in timely manner.
- Served as main source of contact between service technicians and Regional Manager and Coordinator.
- Answered all customer calls for SW region taking overflow calls for all regions, addressing billing concerns, forwarding further service inquiries to regional managers.
- Processed and mailed maintenance proposals within 48hrs.
- Processed work orders, imputing equipment information and applying related fees
- Processed technician timecards, allocating overhead cost and ensuring overtime pay is accurate.
Administrative Assistant
Staffworks Inc.
Seymour, CT
07.2010 - 10.2012
- Provided administrative and clerical support for Executive Director of Seymour Housing Authority, per diem, through Staffworks Inc
- Created presentation materials and typed minutes for Director's meetings
- Managed tenant communications on policies and correspondences
- Processed applications for elderly, disabled and moderate-income housing
- Answered multi-line phone system, routing calls, delivering messages to staff
- Answered applicants' inquiries of application status and housing availability
- Executed record filing system to improve document organization and management.
- Managed waiting room, greeting tenants and guests, ensuring forms were stocked and room was neat.
Administrative Assistant
Princeton Upholstery
Middletown, NY
01.2007 - 08.2008
- Processed custom furniture orders for sister companies, Bright Chair and Bright Group, working closely with designers, vendors, and clients.
- Adjusted rate and fees to reflect custom material and finishes.
- Interfaced regularly with customer relations, manufacturing and shipping departments to ensure continuous production.
- Ensured accounts had proper tax exemption forms and shipping documents for overseas orders.
- Performed clerical and administrative support for President expediently and accurately.
- Provided interdepartmental support to Shipping Manager and Accounting Department.
Accounting Assistant
Russin Lumber Corp
Montgomery, NY
03.2005 - 10.2007
- Began as receptionist, managing switchboard for all inbound calls to corporate office.
- Ensured customers spoke directly to sales representatives, never voicemail taking messages when sales reps were not available.
- Welcomed and seated customers and vendors visiting office.
- Served as primary communication between sales floor, warehouse and shipping department, ensuring continued production.
- Provided freight quotes, schedule pick-ups, track shipments, create packing labels and sent sample orders using UPS software and equipment.
- Promoted to Accounting Assistant, monitored accounts receivable.
- Performed all clerical duties for Accounting Manager.
- Used accounting software to prepare weekly and monthly financial reports.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Made collection calls and sent payment requests.
- Created and distributed sales reports.
- Ran daily bank deposits.
Skills
- Bilingual: English/Spanish
- Accounts Receivable
- Purchase Order Processing
- Service Coordination
- Executive Support
- Purchase Order Processing
- Data Entry
- Records Management
- Billing & Collections
- Front-Desk Reception
- Switchboard Operating
- Database
- Microsoft Applications
Timeline
Regional Administrator
Encon, Southwest
03.2012 - 02.2013
Administrative Assistant
Staffworks Inc.
07.2010 - 10.2012
Administrative Assistant
Princeton Upholstery
01.2007 - 08.2008
Accounting Assistant
Russin Lumber Corp
03.2005 - 10.2007
Associates Degree of Science - Business Administration
Housatonic Community College