ANGELICA VEGA
Hamilton
Summary
Skilled Technical Service Engineer with background in troubleshooting, maintaining, and repairing complex industry-specific technologies. Strengths include high-level problem-solving skills, technical competence with a variety of hardware and software systems, and ability to work well under pressure. In previous roles, have improved system performance significantly through meticulous analysis and application of engineering principles.
Overview
9
9
years of professional experience
Work History
Technical Services Engineer
HEALTH RECOVERY SOLUTIONS
02.2021 - Current
- Led healthcare technology implementations and integrations for enterprise clients during onboarding and deployment.
- Served as a Tier II technical escalation resource, diagnosing and resolving complex software, infrastructure, and integration issues.
- Supports EMR integration workflows and assists in troubleshooting interoperability issues involving HL7 messaging and connected healthcare systems.
- Partnered with Product Management, Development, QA, Logistics, and Client Success to deliver scalable healthcare technology solutions.
- Coordinated multiple concurrent technical projects, ensuring milestones, risks, and deliverables are tracked using Jira and Agile methodologies.
- Generated executive project status reports, communicating implementation progress to cross-functional teams.
- Develops technical documentation, implementation guides, and standardized operational procedures that improve internal efficiency and support consistent client implementations.
- Identified and implemented workflow improvements to streamline onboarding processes and enhance operational consistency across technical teams.
- Configured and managed custom client content, including educational materials, surveys, videos, and presentations within healthcare software platforms.
Branch Ambassador
CAPITAL ONE BANK
05.2017 - 01.2021
- Initiate and open new accounts.
- Explained and promoted bank products and services, contributing to informed customer decisions.
- Resolved issues with customer accounts, enhancing customer satisfaction.
- Identified and referred potential business opportunities, supporting branch growth.
- Process cash withdrawals and deposits.
- Receive and verify auto loan, credit card and mortgage payments.
- Perform specialized tasks such as preparing cashier's checks and exchanging foreign currency.
- Ensure compliance with all internal controls and established policies and procedures.
- Assessed customer identification through verification processes, validated and cashed checks.
Skills
- HL7 interoperability
- Healthcare technology
- Integration scripting
- Software troubleshooting
- Technical troubleshooting
- Project management
- Effective communication
Accomplishments
- Top Perfomer for 2025 Q3-Q4
- Top Perfomer for 2026 Q1-Q3
Timeline
Technical Services Engineer
HEALTH RECOVERY SOLUTIONS
02.2021 - Current
Branch Ambassador
CAPITAL ONE BANK
05.2017 - 01.2021