Angelica Velasco Vaca
Palm Beach Gardens,FL
Summary
Dynamic professional with a proven track record at Banco Pichincha C.A, enhancing customer satisfaction and team productivity. Expert in administrative support and customer service, demonstrating adaptability and strong verbal communication. Excelled in streamlining operations and fostering collaboration, significantly contributing to organizational goals. Skilled in Microsoft Office and adept at managing diverse teams.
Overview
18
18
years of professional experience
Work History
Housekeeper
Tequesta Terrace
10.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked residents rooms by vacuuming, mopping floors, making beds, and restocking bathroom items.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Washed and put away kitchen dishes, utensils and glassware.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Cashier
Loren Food Mart
06.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Administrative Assistant
UIDE
10.2018 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Administrative Coordinator
Sepronac
06.2013 - 09.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Supervisor of Customer Service
Banco Pichincha C.A,
08.2006 - 01.2013
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted cash drawers and made bank deposits.
- Collaborated with management to establish branch goals, developing strategies to achieve them.
- Increased team productivity with regular coaching and performance feedback sessions.
- Trained new hires on customer service policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Wrote and distributed customer correspondence.
- Processed applications for new accounts.
Education
Bachelor of Science - Bilingual Secretarial Studies
Universidad Tecnica Particular De Loja
Quito, Ecuador05.2011
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Calendar Management
- Meeting Coordination
- Verbal Communication
- Scheduling and calendar management
- Administrative Support
- Supply Management
- Correspondence Preparation
- Fast Learner
- Microsoft Office
- Administrative Procedures
- Adaptability
- Documentation and control
Spanish
I´m a native Spanish speaker, because I´m from Ecuador.
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Housekeeper
Tequesta Terrace
10.2023 - Current
Cashier
Loren Food Mart
06.2021 - 10.2023
Administrative Assistant
UIDE
10.2018 - 06.2020
Administrative Coordinator
Sepronac
06.2013 - 09.2018
Supervisor of Customer Service
Banco Pichincha C.A,
08.2006 - 01.2013
Bachelor of Science - Bilingual Secretarial Studies
Universidad Tecnica Particular De Loja
Similar Profiles
Mackenzie ScarolaMackenzie Scarola
Private Nanny at Tequesta Care Co.Private Nanny at Tequesta Care Co.
Nicholas GambaleNicholas Gambale
Administration Intern at Village of TequestaAdministration Intern at Village of Tequesta
Brynn MitchellBrynn Mitchell
Volunteer at Jupiter Tequesta Athletic AssociationVolunteer at Jupiter Tequesta Athletic Association
Alondra SuarezAlondra Suarez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Joseph DeliziaJoseph Delizia
Server Supervisor at The Bears ClubServer Supervisor at The Bears Club