Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelica Vidal

front desk
Katy,TX

Summary

Skilled front desk receptionist known for excellent customer relationship management and effective communication. Proven ability to handle patient inquiries and resolve conflicts, ensuring exceptional service and compliance with HIPAA regulations.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Katy Internal Medicine Associates
Katy, Texas
10.2020 - 07.2025
  • Greeted patients and visitors with professionalism and warmth.
  • Managed patient check-in and check-out processes efficiently.
  • Scheduled appointments using electronic health record systems.
  • Answered phone calls, addressed inquiries, and directed calls appropriately.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Organized office files and maintained accurate patient records.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Assisted with scheduling appointments for clients and visitors.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Explained policies and procedures to visitors.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Completed basic bookkeeping and document filing.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Updated and maintained office policies and procedures.

Front Desk Receptionist

Houston Medicine Associates9
Pasadena, Texas
09.2019 - 10.2020
  • Greeted patients and visitors with professionalism and warmth.
  • Managed patient check-in and check-out processes efficiently.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Answered phone calls, addressed inquiries, and directed calls appropriately.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Greeted customers warmly and made them feel welcome.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Signed for packages, recorded deliveries, and distributed to personnel.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.

Front Desk Receptionist

Raul Rivera & Assoc
Pasadena, Texas
02.2018 - 08.2019
  • Greeted patients and visitors with professionalism and warmth.
  • Managed patient check-in and check-out processes efficiently.
  • Scheduled appointments using electronic health record systems.
  • Assisted medical staff by preparing exam rooms and materials.
  • Organized office files and maintained accurate patient records.
  • Answered phone calls, addressed inquiries, and directed calls appropriately.
  • Maintained patient confidentiality in compliance with HIPAA regulations.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Updated and maintained office policies and procedures.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Front Desk Receptionist

Family Medicine and Associates
Katy, Texas
11.2016 - 07.2017
  • Managed patient check-in and check-out processes efficiently.
  • Greeted patients and visitors with professionalism and warmth.
  • Scheduled appointments using electronic health record systems.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Monitored visitor access control systems including issuing identification badges when necessary.
  • Handled sensitive information in a confidential manner.
  • Answered incoming calls, directed them to appropriate personnel and took messages.

Education

High School Diploma -

Hastings High School
Houston, TX

Skills

  • Electronic health record management
  • Scheduling appointments
  • Patient check-in
  • Cash handling
  • Data entry
  • Customer relationship management
  • HIPAA compliance
  • Office administration
  • Conflict resolution
  • Effective communication
  • Time management
  • Attention to detail
  • Problem solving
  • Professional demeanor
  • Client communication
  • Sensitive information handling
  • Filing and sorting
  • Filing
  • Administrative support
  • Front office management
  • Fluent in [english] and spanish
  • Office organization
  • Office supplies ordering

Languages

English
Professional
Spanish
Professional

Timeline

Front Desk Receptionist

Katy Internal Medicine Associates
10.2020 - 07.2025

Front Desk Receptionist

Houston Medicine Associates9
09.2019 - 10.2020

Front Desk Receptionist

Raul Rivera & Assoc
02.2018 - 08.2019

Front Desk Receptionist

Family Medicine and Associates
11.2016 - 07.2017

High School Diploma -

Hastings High School

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Angelica Vidalfront desk