Angelica Vignjevic
Phoenix,AZ
Summary
Dependable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Caesars Republic HCW Management
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Flagship Restaurant Group
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cocktail Server
Tao Group Hospitality
10.2022 - 06.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
VIP Model Cocktail Server
Resorts World Las Vegas
05.2021 - 08.2022
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
- Assisted management in training new hires, sharing best practices for excellent service delivery.
- Provided constructive feedback on ways to improve processes or offerings based on personal observations or guest input.
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
- Collaborated with bartenders to develop creative, signature cocktails that became customer favorites.
Server Captain
Soho House New York
07.2020 - 02.2021
- Resolved customer issues promptly, maintaining professionalism and a focus on guest satisfaction.
- Contributed to increased sales by upselling menu items such as wine pairings or appetizers whenever appropriate opportunities arose during meal service.
- Aided in inventory management by tracking stock levels and assisting in ordering necessary supplies when needed.
- Managed server team for efficient table coverage and optimal dining experience.
- Boosted overall efficiency by effectively delegating tasks among team members.
- Assisted in scheduling server shifts to ensure adequate coverage during peak hours without sacrificing quality of service provided.
- Supported overall restaurant operations by filling in as needed for various roles, including host, busser, and bartender when necessary.
- Conducted pre-shift meetings to keep staff informed of daily goals, special events, and restaurant updates.
- Evaluated server performance regularly, providing constructive feedback for continuous improvement.
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
Model Cocktail Server
Wynn & Encore Hotel
06.2018 - 03.2020
- Streamlined ordering process for faster service, resulting in higher revenue and repeat clientele.
- Served as a point of contact for guests, addressing concerns promptly and professionally.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Implemented upselling strategies that contributed significantly to overall sales growth.
- Handled cash transactions accurately, maintained proper inventory records and ensured compliance with all regulations regarding alcohol consumption on premises.
- Anticipated guests'' needs proactively while providing attentive yet discreet service in line with their expectations.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Collaborated with bartenders to develop creative, signature cocktails that became customer favorites.
- Enforced strict hygiene standards when handling glassware, utensils, and beverages to ensure guest safety and satisfaction.
- Maintained professional composure under pressure situations which resulted in smooth operations during high-stress periods.
Education
High School Diploma -
Chaparral High School
Las Vegas, NevadaSkills
- Fluent Laotian
- Software
- Microsoft Office
- Type at 50 wpm
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
Activities
- Team Member, Volleyball, Chaparral High School, 08/2011 - 11/2011
- Member, Skills USA, 09/2011 - 06/2013, Skills USA is a partnership of students, teachers, and industry workers coming together to ensure that America’s future has a skilled work force. It provides quality education for students in leadership, teamwork, citizenship, and character development.
References
Upon Request
Timeline
Server
Caesars Republic HCW Management
03.2024 - Current
Server
Flagship Restaurant Group
10.2023 - Current
Cocktail Server
Tao Group Hospitality
10.2022 - 06.2023
VIP Model Cocktail Server
Resorts World Las Vegas
05.2021 - 08.2022
Server Captain
Soho House New York
07.2020 - 02.2021
Model Cocktail Server
Wynn & Encore Hotel
06.2018 - 03.2020
High School Diploma -
Chaparral High School
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