ANGELICA VILLALOBOS
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
PLS Check Cashers
A, TX
06.2023 - 02.2024
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
In-Home Caregiver
New Hope Health Care
AUSTIN, TX
12.2020 - 12.2022
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Transported clients to doctor's appointments and errands.
- Maintained clean and well-organized environment for client happiness and safety.
Account Lead/Driver
G&M Catering
AUSTIN, TX
04.2019 - 12.2021
- Verified that orders were complete and accurate before departing for deliveries.
- Loaded catering equipment, food items, and other supplies into delivery truck.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Monitored staff members at catering events and functions, providing in-depth instructions ahead of time.
Patient Care Advocate
Harris Health System-Ben Taub
HOUSTON, TX
10.2015 - 02.2016
- Screened patients for eligibility for state, local and federal assistance programs.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Retail/Business Online Tech Support
JP Morgan Chase Bank NA
Houston, TX
01.2010 - 11.2015
- Responsible for providing general consumer banking inquiries, account maintenance, card replacements, address change, and file new claims/ dispute research and online/mobile navigation
- Responsible for collecting on past due amounts in different stages for auto loans, credit cards, and home mortgages.
- Assist Regional Managers and Business customers with the activation of various services such as Access Manager, Fraud Protection Services, ACH Payment and ACH Collections.
Assistant Manager/Store Manager
PLS Financial Services
HOUSTON, TX
10.2008 - 01.2010
- Maintained exemplary customer service within the store and established special business relationships with our customers so they would choose to do business with us rather than our competitors.
- Recruiting, developing, and motivating store employees who exceed internal and external customer expectations.
- Implementing strategies to help meet store goals and objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
First Contact Specialist
Burnett Staffing/ MMI
Houston, TX
01.2008 - 10.2008
- Helped customers with information on debt assistance, bankruptcy issues, and foreclosure problems.
- Screened customers (get personal information) created a profile within the company and transferred to the correct department for options in regards to their problems.
- Scheduled appointments for professional financial guidance, counseling services, community educational programs, and debt management assistance.
Customer Service Specialist
Burnett Staffing/ TXU & Amigo Energy
Austin, TX
10.2004 - 01.2008
- Answered customer requests or inquiries concerning services, products, billing, and meter reads.
- Verified customers account and active services using various databases and software applications.
- Researched customers account information to explain services, charges, and adjustments.
Education
Vocational - Social Emotional Development (PRE-K)
E Promotora Program
Austin, TX05-2024
GED -
ACC
Skills
- Bilingual Spanish & English Speak- Read & Write
- Strong Leadership and Supervisory Skills
- Advance Customer Service Skills
- Problem - Solving and Critical Thinking Skills
- Self awareness and Empathy Skills
- Time Management and Organizational Skills
Timeline
Assistant Store Manager
PLS Check Cashers
06.2023 - 02.2024
In-Home Caregiver
New Hope Health Care
12.2020 - 12.2022
Account Lead/Driver
G&M Catering
04.2019 - 12.2021
Patient Care Advocate
Harris Health System-Ben Taub
10.2015 - 02.2016
Retail/Business Online Tech Support
JP Morgan Chase Bank NA
01.2010 - 11.2015
Assistant Manager/Store Manager
PLS Financial Services
10.2008 - 01.2010
First Contact Specialist
Burnett Staffing/ MMI
01.2008 - 10.2008
Customer Service Specialist
Burnett Staffing/ TXU & Amigo Energy
10.2004 - 01.2008
Vocational - Social Emotional Development (PRE-K)
E Promotora Program
GED -
ACC