Angelica Villareal
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Die Shop
02.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Inventory Coordinator
Ralph Lauren
08.2019 - 09.2021
- Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
- Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
- Performed full inventory counts every 6 days.
- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
Customer Service Cashier
Zaxbys
02.2017 - 09.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
High School Diploma -
David Starr Jordan High
Long Beach05-2015
Skills
- Call center experience
- Microsoft Excel
- Customer service
- Microsoft PowerPoint
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
The Die Shop
02.2022 - Current
Inventory Coordinator
Ralph Lauren
08.2019 - 09.2021
Customer Service Cashier
Zaxbys
02.2017 - 09.2019
High School Diploma -
David Starr Jordan High
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