Angelica Villegas

Waitress/Waitress Trainer

Hot Point Restaurant

The Dalles

03.2021 - Current

Monitored compliance with sanitation regulations while maintaining a safe working environment for all employees.
Ensured that all trainees are aware of the company's policies and procedures regarding workplace safety.
Instructed new staff members on food handling procedures and service techniques.
Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
Presented food and beverages to guests at tables.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Bussed tables as needed during peak hours.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Presented menus to patrons to answer questions about menu items and make recommendations.
Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Set up tables in between patrons to reduce wait times.
Answered questions about menu items, ingredients, and pricing.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed payments accurately using cash registers or POS systems.
Assisted other wait staff members in times of heavy customer traffic.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Explained menu items, describing ingredients and cooking methods upon request.
Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Filled condiments and napkin containers during slack periods.
Replenished beverages when necessary.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Assisted in seating guests at tables or booths.
Organized take-out orders efficiently according to customer requests.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Trained new employees to perform duties.
Provided excellent customer service by addressing any complaints or concerns promptly.
Maintained a clean work station by restocking supplies, wiping down counters.
Checked back with customers throughout meal service to ensure satisfaction.
Provided accurate change for cash transactions using a cash register system.
Greeted customers, answered questions and recommended specials to increase profits.
Served food and beverages to patrons and confirmed complete orders.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Greeted customers and provided menus.

Summary

Overview

Work History

Waitress/Waitress Trainer

Education

High School Diploma -

Skills

Affiliations

Accomplishments

Languages

References

Timeline

Waitress/Waitress Trainer

High School Diploma -

Similar Profiles

Jan CoufalJan Coufal

Sameer UpretiSameer Upreti

ZIAN ZHOUZIAN ZHOU

Michael D'ArcyMichael D'Arcy

Cory EricksonCory Erickson