ANGELICA WASHINGTON
Atlanta,GA
Summary
Human Resources Director proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Overview
11
11
years of professional experience
Work History
Human Resource Director
Empire Care Centers
07.2020 - Current
- Provide guidance and direction to management on employee relations, benefits, training, diversity, policy interpretation and performance management.
- Document and investigate grievances and consult legal counsel as appropriate.
- Ensure organizational compliance with federal, state and local legislation in relation to HR matters.
- Structured compensation and benefits according to market conditions and budget demands.
- Oversaw workers' compensation program for employees injured on job.
Business Office Manager/HR Coordinator
Sava Senior Care
05.2018 - 07.2020
- Oversee the recruiting, hiring and onboarding process by conducting interviews, performing background checks, issuing employment contracts and facilitating orientations.
- Effectively communicate and promote associate benefit plans; answer all associate questions or refer them to appropriate insurance carrier resources.
- Monitor, edit and approve time records in Kronos for biweekly payroll.
- Initiate payroll forms for annual increases, transfers and terminations.
Billing & Collections Specialist
Greystone Healthcare Management
03.2015 - 11.2017
- Prepare and submit medical claims to third party payers (Commercial, Medicare and Medicaid)
- Audit accounts, assess accuracy and collectability of balances
- Retrieve payment remittance/EOB, enter cash receipts and update account ledger
- Review status of delinquent accounts daily and initiate collection action
- Complete appeals and/or file grievances when needed
- Maintained monthly cash collections above 100% and DSO of 30
Eligibility Specialist
UF Health Shands Hospital
05.2012 - 03.2015
- Screened self-pay patients for potential Medicaid, HCRA, Charity and/or Disability eligibility
- Completed and submitted all needed applications in a timely manner
- Maintained structured and timely contact with the applicant and responsible agency
- Billed applicable agency upon approval of benefits
- Investigated denied claims for account resolution
- Obtained and verified insurance eligibility
- Obtained prior authorizations as required
- Documented all actions taken in the hospital account
- Trained new staff
Education
B.S - Business Administration
University of Central Florida
Orlando, FL2005
Skills
- Microsoft Office Suite(Word, Excel, PowerPoint), Point Click Care, Matrix Care, Zirmed, DDE and Epic
- HR Management Systems(Workday, Kronos)
- Recruiting and onboarding
- Compensation and benefits
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Highly motivated self-starter who takes initiative with minimal supervision
- Flexible team player with the ability to prioritize and manage multiple concurrent projects
Timeline
Human Resource Director
Empire Care Centers
07.2020 - Current
Business Office Manager/HR Coordinator
Sava Senior Care
05.2018 - 07.2020
Billing & Collections Specialist
Greystone Healthcare Management
03.2015 - 11.2017
Eligibility Specialist
UF Health Shands Hospital
05.2012 - 03.2015
B.S - Business Administration
University of Central Florida
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