Angelica Webb
Stamford,CT
Summary
Seasoned Administrative receptionist with over 18 years background in high-volume office settings. Strong regulatory knowledge, multitasking abilities and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands.
Overview
18
18
years of professional experience
Work History
Call Center Representative
Stamford Health Primary Care
Stamford, CT
10.2023 - Current
- Answered high volume incoming calls from patients and provided assistance with scheduling, billing questions, and other healthcare service related issues.
- Attended regular training sessions on updates and changes within the organization.
- Resolved Patient complaints in a timely manner to ensure Patient satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Maintained high levels of professionalism while interacting with Patients.
- Utilized knowledge base to answer inquiries from Patients quickly and effectively.
Front Desk Admin
Stamford Health Walk In Center
Stamford, CT
10.2020 - 10.2023
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Answers multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input patient demographics into EMR systems and update any changes to the chart.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Scheduled and confirmed appointments and meetings for management team.
- Handled co-payment processing and provided patients with receipts and proper bills and change.
- Managed multiple Schedules including vaccination scheduling.
- Trained New employees on E-Clinical Works and answered employee technological questions.
Lead Receptionist
Pediatric Pulmonology
Stamford, CT
07.2006 - 09.2020
- Received and routed incoming calls and correspondence to promote timely communication.
- Maintained office supplies by checking stocks and placing orders.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Sorted incoming mail and directed to correct personnel each day.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Entered data in EMR software.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Processed patient payments and scanned identification and insurance cards.
- Observed strict HIPAA guidelines at all times according to company policy.
Receptionist (Dual Responsibility)
Holistic/Wellness
Stamford, CT
01.2009 - 03.2020
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Organized charts, documents and supplies to maintain team efficiency.
- Cleaned, restocked and prepared exam rooms and medical equipment.
Skills
- HIPAA guidelines
- Oral and written communication
- Front desk operations
- Telephone etiquette
- Proficient in IDX,Crown,Meditech , E-Clinical Works & Nice In Contact
- Patient Support
- Speaking clearly
- Processing Co-payments
- Database entry
- Schedule management
- Billing and invoicing
- Faxing documents
Timeline
Call Center Representative
Stamford Health Primary Care
10.2023 - Current
Front Desk Admin
Stamford Health Walk In Center
10.2020 - 10.2023
Receptionist (Dual Responsibility)
Holistic/Wellness
01.2009 - 03.2020
Lead Receptionist
Pediatric Pulmonology
07.2006 - 09.2020