Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelica Westbrook

Tupelo,MS

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

8
8
years of professional experience

Work History

Intake Specialist

Hanger Clinic
Austin, Tx
03.2025 - Current
  • Scheduled appointments for clients as needed for outside services such as counseling or medical care.
  • Communicated regularly with clinical staff regarding client progress and changes in condition or behavior.i
  • Maintained accurate records of all client interactions according to agency policies and procedures.

Switchboard Operator

NMMC Main Unit
Tupelo, MS
03.2022 - 03.2025
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Routed emergency calls to the appropriate department or personnel.

Customer Support Specialist

Sam's Club
Tupelo, MS
10.2018 - 11.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Work From Home Agent

ServiceMaster
Memphis, TN
02.2017 - 11.2020
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Developed trust relationships with customers to ensure repeat business opportunities.

Education

High School Diploma -

Shannon High School
Shannon, MS
05-2007

Skills

  • Message documentation
  • Telephone operations
  • Switchboard operations
  • Call transfers
  • Connection management
  • Appointment setting
  • Researching customer issues
  • Clerical support
  • EXCEL expertise
  • Making appointments
  • Strong telephone etiquette

Timeline

Intake Specialist

Hanger Clinic
03.2025 - Current

Switchboard Operator

NMMC Main Unit
03.2022 - 03.2025

Customer Support Specialist

Sam's Club
10.2018 - 11.2023

Work From Home Agent

ServiceMaster
02.2017 - 11.2020

High School Diploma -

Shannon High School

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