Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Williams

Houston

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my problem-solving and cash handling skills at SP Plus Parking to significantly improve service delivery. With a background in security and housekeeping, my ability to maintain high standards of cleanliness and safety is proven. My strong teamwork and effective communication skills support a collaborative and customer-oriented approach. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

SP Plus Parking
Houston
11.2023 - 01.2025
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Monitored entrances, exits and lots to ensure compliance with parking policies.
  • Managed parking and traffic control to facilitate vehicle flow in assigned area.
  • Resolved customer complaints in a professional manner while following established guidelines.
  • Collected payments for parking fees from customers.
  • Directed traffic flow within the lot as needed to maintain safety and orderliness.
  • Handled account payments, collected cash and processed credit card charges.

Security Officer

Securitas Security Services USA
Houston
09.2021 - 11.2022
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Confirmed visitor identification prior to granting entry into the building.
  • Reported safety hazards for remediation response.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Maintained high levels of alertness throughout shifts.

Housekeeping Attendant

TIRR Memorial Hermann Memorial Hospital, Moursund
Houston
03.2016 - 04.2021
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Organized supplies for efficient use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.

Cashier

Wendys Restaurant
Houston
03.2013 - 02.2016
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Education

High School Diploma -

Global Learning Village Charter School
Houston, TX
06.2016

Skills

  • Customer service
  • Time management
  • Friendly, positive attitude
  • Working collaboratively
  • Dusting
  • Cleaning methods
  • Stocking bathrooms
  • Hardworking
  • Excellent oral and written communication
  • Safe food handling
  • Food preparation
  • Excellent multi-tasker
  • Math and language skills
  • Comfortable standing for long time periods
  • Neat, clean and professional appearance
  • Hospital standards
  • Cleaning and sanitizing
  • Cash handling
  • Effective communication
  • Problem solving
  • Attention to detail
  • Strong teamwork
  • Documentation
  • Data collection
  • Credit card payment processing
  • Empathy and patience

Timeline

Customer Service Representative

SP Plus Parking
11.2023 - 01.2025

Security Officer

Securitas Security Services USA
09.2021 - 11.2022

Housekeeping Attendant

TIRR Memorial Hermann Memorial Hospital, Moursund
03.2016 - 04.2021

Cashier

Wendys Restaurant
03.2013 - 02.2016

High School Diploma -

Global Learning Village Charter School

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Angelica Williams