Angelica Workman
Baltimore,MD
Summary
An accomplished dynamic and results-oriented professional with extensive experience in operational leadership and process improvement, notably at Amazon. Excelled in enhancing workflow efficiency, driving team performance, and elevating customer satisfaction while upholding brand allegiance. Skilled in data validation and bilingual communication, adept at fostering collaborative environments and achieving significant operational advancements. Motivated to learn, grow and excel in working in business corporate. Additionally an insightful leader with experience directing and improving operations through effective employee, motivational strategies and strong policy enforcement. Proficient in best practices and regulatory requirements of operations. A talented leader with an analytical approach to business planning and all day to day problem solving.
Overview
5
5
years of professional experience
Work History
Process Assistant
Amazon
05.2022 - Current
- Identified and resolved process issues to drive optimal workflow and proactively identify deficiencies.
- Conducted training and guided team members to maintain high productivity and performance in the operation.
- Prioritized initiatives to increase success rates and also implementing strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management in order to process product to ensure accurate and on time delivery.
- Directed initiatives to improve work environment, company culture or overall operation strategy.
- Reduced budgetary expenditures for the company by tracking operation and being pro active for more advantageous terms.
- Improved customer satisfaction by solving problems quickly and effectively while also following safe handling processes.
- Worked professionally with team members and across all departments of the operation to meet demands of high-volume environment.
- Managed warehouse operation loading and unloading of trucks and/or containers for aircraft for inbound/outbound carrying freight.
- Responsible for about 30 to 40 associates daily.
Sales Associate
Victoria's Secret & PINK
02.2020 - 01.2022
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TX06.2016
Skills
- Operational leadership
- Performance monitoring
- Process Improvement
- Organizational Management
- Employee Motivation
- Goal Setting
- Working collaboratively
- Excell
- Data validation
- Outstanding communication
- Bilingual
Languages
Spanish
Native or Bilingual
Software
Microsoft Excell
Data tools
Timeline
Process Assistant
Amazon
05.2022 - Current
Sales Associate
Victoria's Secret & PINK
02.2020 - 01.2022
High School Diploma -
Pflugerville High School