ANGELICA YANEZ
Transdev Merced The Bus
Atwater,CA
16
years of professional experience
Customer Service Specialist with over 10 years of experience delivering efficient solutions in high-pressure environments. Adapts to diverse client needs and communication styles, ensuring personalized interactions. Navigates unexpected challenges with sound judgment, fostering positive relationships and enhancing customer satisfaction through proactive problem-solving.
Work History
Paratransit Dispatcher/Reservationist
1 Year 11 Months- Managed road service operations for assigned carriers by monitoring trip performance measures to support on-time departures and incident response.
- Handled customer trip support requests by answering trip-related questions and resolving concerns involving no-shows, cancellations, and missed trips.
- Coordinated response to emergency situations for vehicle operators to support effective communication between carrier and emergency services.
- Managed daily service by reviewing route performance and addressing operational issues to maintain high customer service standards.
- Dispatched operators using radio and scheduling systems to coordinate timely departures.
School Bus Driver
2 Years 3 Months- Transported special needs students safely on a daily route schedule, to and from school.
- Conducted daily safety checks on bus tires, lights, oil, and general maintenance of school buses to ensure safe operation.
- Created and updated route plans to accommodate student changes and new enrollments, ensuring timely transportation.
Station Operations Manager, Courier, Shuttle Driver
3 Years 8 Months- Oversaw the daily operation of 56 plus couriers, shuttle drivers, customer service agents,and handlers and ensured that productivity numbers and service goals are met.
- Coordinated the delivery and pickup of customer packages for couriers.
- Implemented the best courier practices and ensured that safety standards are utilized in all aspects of in-station and on-road operations.
- Developed and implemented strategies that enhanced operational efficiency while meeting customer needs.
- Managed the delivery and pickup of customer packages assigned to couriers with a focus on efficiency and professionalism.
- Conducted pre-work staff meetings on current company news, handheld device updates, safety topics, recognition, daily goals and previous days’ productivity and morale boosts.
- Executed the loading, unloading, scanning, and sorting of packages in the warehouse efficiently while adhering to safety protocols.
School Bus Driver
3 Years 4 Months- Outlined responsibilities as a school bus driver above.
- Operated school bus safely across assigned routes, maintaining punctual student pickup and drop-off.
- Completed pre-trip and post-trip inspections, reporting defects and ensuring vehicle readiness.
- Monitored student behavior onboard, enforcing safety rules and maintaining an orderly transportation environment.
Life and Health Insurance Agent
1 Year 1 Month- Networked with business owners and HR representatives to promote life and supplemental insurance coverage services for employees.
- Conducted one-on-one client consultations to tailor benefits to customer needs and support policy claims.
- Advised clients on supplemental health insurance options, aligning coverage with individual benefit needs.
- Presented policy features, exclusions, and premium structures to support informed enrollment decisions.
- Processed applications accurately, ensuring complete documentation and timely submission for underwriting review.
Registered Dental Assistant
1 Year 1 Month- Assisted chairside during restorative, prosthodontic, and surgical procedures, maintaining sterile field and efficient patient flow.
- Prepared treatment rooms, sterilized instruments, and ensured compliance with infection control and OSHA standards.
- Captured digital radiographs and intraoral images for diagnostic support and treatment planning.
- Documented patient records, charted procedures, and updated clinical notes with accuracy.
Registered Dental Assistant
1 Year 3 Months- Provided operational and administrative support to dentists, including delivering oral healthcare services, sterilizing instruments and equipment, offering emotional support, and updating patient records to enhance patient care.
- Provided operational and administrative support to dentists including delivering oral healthcare services, sterilizing instruments and equipment, ensuring emotional support and updating patient records.
- Coordinated front office operations and scheduling to ensure seamless administrative planning and execution.
- Ensured availability of necessary supplies by maintaining accurate inventory records.
Education
Dental Assistant - Dental Hygiene
Skills
Time management
Organizational time skills
Customer service
Data entry
Route optimization
Strategic decision making
Class B license
Personal Information
Driving License: CA Class B license no air brakes, HAZ, Passenger and School Bus endorsed.
Timeline
Paratransit Dispatcher/Reservationist
Transdev Merced The Bus
12.2024 - CurrentRead More
School Bus Driver
Storer Transportation
08.2022 - 11.2024Read More
Station Operations Manager, Courier, Shuttle Driver
FedEx Express
10.2018 - 06.2022Read More
School Bus Driver
Student Transportation of America
08.2014 - 12.2017Read More
Life and Health Insurance Agent
American Family Life Assurance Co.
06.2013 - 07.2014Read More
Registered Dental Assistant
Dr. Stan Chin DDS.
01.2012 - 02.2013Read More
Registered Dental Assistant
Dr. Cheryl Lee DDS.
10.2010 - 01.2012Read More
Everest Technical College
Dental Assistant from Dental Hygiene
Read More