Angelica Yi
West Covina,CA
Summary
Proven track record in delivering precise vehicle inspections and client service excellence, demonstrated at Mercury Insurance and Bank of America. Skilled in mathematical calculations and effective client communication, consistently exceeding performance metrics. Achieved high client satisfaction through meticulous attention to detail and quality workmanship, balancing speed with accuracy in a high-volume environment.
Overview
6
6
years of professional experience
Work History
Total Loss Apprasier
Mercury Insurance
03.2022 - Current
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
Client Service Representative
Bank Of America
06.2018 - 02.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Science - Management And Human Resources
Cal Poly Pomona
Pomona, CA05.2021
Skills
- Mathematical Calculations
- Client Communication
- Vehicle Inspection
- Customer service experience
Timeline
Total Loss Apprasier
Mercury Insurance
03.2022 - Current
Client Service Representative
Bank Of America
06.2018 - 02.2022
Bachelor of Science - Management And Human Resources
Cal Poly Pomona