Angelica Young
Fort Worth,TX
Summary
Compassionate Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by meeting and exceeding customers needs to ensure customer satisfaction.
Overview
12
12
years of professional experience
Work History
Homemaker
01.2022 - Current
- My daily routine/activities involves daily cleaning of the home, dusting, vacuuming, mopping, laundry, meal planning/cooking, meal cleanup, making grocery lists/grocery store trips, organizing, making business phone calls/appointments, being available for service technicians for home projects.
Customer Service Representative(work from home)
CornerStone Staffing
10.2020 - 09.2022
- Received inbound calls via computer phone system from customers with existing and non-existing accounts in a Call Center environment working from home
- Managed customer accounts.
- Made outbound calls and sent emails when necessary to contact customers regarding their accounts.
- Assisted customers via phone, email, and live chat with placing new orders and product related questions efficiently.
- Resolved customer complaints/disputes with empathy and patience resulting in customer satisfaction,and repeat business.
- Resolved customer issues in a timely manner.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Accurately typed customers data into appropriate fields on their accounts.
- Typed effectively and talked to customers while navigating on the computer.
- Made call notes on customers account for each call accurately after each call.
- Provided other duties when needed.
Housekeeper
Heritage Place Assisted Living
02.2020 - 06.2020
- General cleaned/sanitized facility daily which included: Sweeping, dust mopping, damp mopping of all floors, vacuuming carpet.
- Collected trash, and disposed of all trash, replaced trash liners.
- Dusted furniture, emptied trash containers, and vacuumed offices/sitting areas.
- Cleaned glass in doors.
- Cleaned counters, sinks, wiped down refrigerator, wiped down dining tables, emptied trash, swept and damp mopped floors in kitchenettes and break rooms.
- Cleaned/sanitized, replaced all toiletries in bathrooms/shower rooms.
- Cleaned residents' rooms.
- Damp-mopped floors in all hallways.
- Filled cleaning bottles with cleaning solution daily.
- Washed cleaning towels/mop pads daily.
- Kept cleaning cart neat, stocked and tidy daily.
Caregiver
Home Care Assistance
10.2019 - 02.2020
- Assisted clients daily with personal care, that consisted of showering, dressing, oral care, grooming, shampooing/conditioning of hair, transferring, transfers from bed to chair, chair to toilet/shower, assisted with mobility(walking closely with guidance to prevent falls), prepared meals/meal cleanup, medication reminders, laundry, lite housekeeping, provided companionship to clients.
- Provided excellent customer service to clients and family members.
Housekeeper
Self Employed
10.2012 - 11.2019
- Dusted all furniture with lemon oil, removed cobwebs, cleaned decorations, vacuumed carpet and tiled floors, wet mopped tiled floors.
- Cleaned bathrooms including bath tubs, showers, sinks, mirrors, counters, toilets.
- Changed bed linens.
- Polished shelves using furniture oil.
- Emptied waste baskets.
- Cleaned bedrooms, bathrooms and living areas.
Customer Service Representative
Dialog Direct
07.2016 - 08.2017
- Received incoming calls via computer phone system in a Call Center.
- Provided callers with an exceptional and professional customer service experience.
- Answered questions for callers; gave accurate product and service information with enthusiasm
- Accurately typed data in appropriate fields in computer for each call.
- Talked and typed while navigating on the computer.
- Answered calls in a timely manner.
- Routed calls to other extensions/departments as needed.
- Engaged in development sessions with Team Leaders and Coaches.
- Addressed customers' inquiries quickly and accurately.
- Demonstrated knowledge of medical terminology.
Call Center Agent
DSS Research
02.2014 - 05.2016
- Conducted outbound calls in high volume Call Center via computer phone system.
- Conducted surveys with Respondents regarding their healthcare service/insurance provider with enthusiasm.
- Typed verbatim of Respondents information into appropriate field of each phone call accurately.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated a warm and professional attitude.
- Talked and typed accurately while navigating through multiple screens on computer.
- Delivered excellent customer service with a positive attitude when talking to healthcare provider office workers.
- Demonstrated knowledge/pronunciation of medical terms.
Education
GED -
Fort Worth Adult Education
Fort Worth, TX12.2020
Skills
- Excellent Customer Service
- Call Center Experience
- Computer Proficiency
- Microsoft Office
- Medical Terminology
- Healthcare Experience
- Dispute Resolution
Assessments
Customer service, Proficient, 2020-03-01, Identifying and resolving common customer issues
Additional Information
I have previously volunteered as an office assistant for, at the time, was called Texas Society to Prevent Blindness. However, the name has since changed to Prevent Blindness Texas. I am unsure of the dates, but it was in the year 1988. I dedicated a few hours a week working part time. I answered phones, typed letters, and prepared letters to mail. I just wanted to give my time for a worthy cause.
Timeline
Homemaker
01.2022 - Current
Customer Service Representative(work from home)
CornerStone Staffing
10.2020 - 09.2022
Housekeeper
Heritage Place Assisted Living
02.2020 - 06.2020
Caregiver
Home Care Assistance
10.2019 - 02.2020
Customer Service Representative
Dialog Direct
07.2016 - 08.2017
Call Center Agent
DSS Research
02.2014 - 05.2016
Housekeeper
Self Employed
10.2012 - 11.2019
GED -
Fort Worth Adult Education