Angelica Zarate
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Patient Registration Representative/Referral Coordinator
WakMed
04.2019 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Entering demographic and insurance information and collecting copays
- Check-In/Out and scheduling appointments
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Prepared and processed patient referrals and transfer requests.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Scheduled, coordinated and confirmed appointments and meetings.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Processed at least 40+ referral requests daily from doctors and other health care professionals.
- Acted as liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
Message Management/Triage
Growing Child Pediatrics
09.2016 - 03.2024
- Answer and transfer calls
- Send/ Receive faxes, assist with orders/Physical forms.
- Obtain medication Prior Authorizations if needed. Fill and/or refill prescriptions for patient if appropriate per Provider.
- Follow up with patient/parents in regard to lab/testing results.
- Making appointments
- Help patients with care needed over phone-following protocols as directed.
- Interpreted for Non English speaking patients-Spanish.
Nurse Assistant/Scope Technician
Carolina Gastroenterology
05.2013 - 09.2016
- Assist with following procedures when needed: colonoscopies, upper gastrointestinal endoscopies, esophageal dilation's, also make sure instruments are stocked, cleaned and sterilized
- Check patient in/out in clinic area, scheduling, taking vitals, explain treatment procedures to patients, scan demographic information into patients EMR, some coding done, preparing patients for examinations, sending referrals when needed, keep waiting and examining rooms neat and clean, also Interpret when needed.
Stay At Home Mom
Self
04.2012 - 05.2013
- Bathe, cook, feed, care for, finances, chores, entertaining, protecting, educating, disciplining, soothing and making sure baby's milestones are met in timely manner
- Most of all spending precious time with baby.
Receptionist/Medical Assistant
Carolina Express Care
06.2011 - 04.2012
- Verified insurances, some billing and coding, Answered and transferred calls, Check patients in/out, Vitals, Took copayments and other payments, Filed and sorted charts, Send/ Receive faxes, Assist PA in procedures,Yearly Physicals/DOT Physicals,Drug Screens/Urine analysis, Assist with X-Rays also Interpreted for Non English speaking patients
Nurse Assistant
Longleaf Neuro Treatment Center
05.2008 - 09.2009
- Assisted patients with their personal care needs, Feeding, grooming, bathing, vital signs, Range of motion exercises, Transferring, turning, and repositioning non-ambulatory residents from bed, etc.
- Routine bending, lifting, stooping required on daily basis, Ability to deal with combative patients.
Nurse Assistant
Action Health Staffing
04.2007 - 12.2008
- Provided patients personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves, Assisted with travel to bathroom, Helped with showers and bath, Provided activities of daily living by assisting with serving meals, feeding patients, as necessary ambulating, turning, and positioning patients.
Nurse Assistant
Avant Nursing Home
04.2005 - 05.2008
- Provided patients personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves, Assisted with travel to bathroom, Helped with showers and baths, Provided for activities of daily living by assisting with serving meals, feeding, patients as necessary ambulating, turning, and positioning patients, Provided assistance to and from rehab and Doctors' Appointments.
Education
LPN Diploma - Medical Field
ECPI-RALEIGH
Raleigh, NC02.2011
HS Diploma -
Southern Nash High School
Bailey, NC05.2004
Skills
- Bi-lingual in English and Spanish
- EPIC EMR
- Patient relations
- Collecting vital signs
- Heart Savers CPR AED
- Patient scheduling
- Cleaning and sterilization procedures
- Charting and clinical documentation
- Flexible and Adaptable
Timeline
Patient Registration Representative/Referral Coordinator
WakMed
04.2019 - Current
Message Management/Triage
Growing Child Pediatrics
09.2016 - 03.2024
Nurse Assistant/Scope Technician
Carolina Gastroenterology
05.2013 - 09.2016
Stay At Home Mom
Self
04.2012 - 05.2013
Receptionist/Medical Assistant
Carolina Express Care
06.2011 - 04.2012
Nurse Assistant
Longleaf Neuro Treatment Center
05.2008 - 09.2009
Nurse Assistant
Action Health Staffing
04.2007 - 12.2008
Nurse Assistant
Avant Nursing Home
04.2005 - 05.2008
LPN Diploma - Medical Field
ECPI-RALEIGH
HS Diploma -
Southern Nash High School