Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Education and Training
Employee of The Month
Timeline
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Angelica Zepeda

Chesterton

Summary

Energetic work ethic to help motivate and build positive team dynamics to accomplish aggressive goals. Dedicated to an open, communicative culture where employees feel empowered to contribute to company's success.

Overview

6
6
years of professional experience

Work History

Bartender and Server

Long Beach Country Club
05.2019 - Current
  • Recorded meal, drink selections and transactions in microsystem to deliver prompt service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided exceptional service to high volume of daily customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Kept bar clean, presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed the bar area efficiently and prioritized orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Worked special events.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques.

Property Manager

Crest Capital Management
10.2023 - 04.2025


  • Maintained healthy relationships with property staff, tenants, maintenance, and third party vendors ensuring clear communication.
  • Scheduled property inspections and maintenance appointments; identifying areas for improvement and addressed potential safety hazards.
  • Generated leads for sales and rental properties through calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Implemented and enforced rules and regulations.
  • Collected and maintained careful records of payments, payment plan amount and dates.
  • Kept residents files up-to-date.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Helped people find their perfect home and ensured properties are maintained to a very high standard.
  • Managed multiple properties.
  • Oversaw lease agreements from inception to termination.
  • Started eviction proceedings if they failed to comply with payment plans.
  • Posting Notices.
  • Scheduled and completed final move-out walk-throughs with tenants to identify required repairs.
  • Ability to work on-call, as scheduled or as needed.
  • Responded to tenants complaints and concerns by coordinating one on one or with team to resolve issues.
  • Collected quotes from various vendors.
  • Marketed Xfinity to new tenants.

Estate Sale/ Packing/ and Moving Coordinator

Moving Places Move Management
10.2019 - 07.2022
  • Monitored office supply use and stock levels
  • Created multimedia visuals aids.
  • Assisted in training of new hires on organizational procedures, policies, and sale techniques.
  • Reviewed completed work to verify consistency and qualit
  • Spoke with managers to identify skill or knowledge gaps and applied to training.
  • Maintained and organized storage area.
  • Completed stressful moves and estate sales by being professional, supportive, and efficient.
  • Helped client sort through house to pack desired items for new location.
  • Packed customer purchases carefully using tissue and bubble wrap to prevent damages.
  • Walked through clients sites with checklists to verify job completion.
  • Collected payments for services and returned to safe location.
  • Designed checklists to double-check and ensure job completion on several sites.
  • Greeted customers to handle questions or directed to appropriate staff.
  • Organized files, developed spreadsheets, and scanned documents.
  • Created estate sale displays.
  • Developed sales techniques to successfully upsell, sell, and negotiate items to new and existing customers.
  • Collected payments and provided accurate change.
  • Kept calm and applied strong problem solving and interpersonal skills in person.
  • Developed trusting relationships with customers by making personal connections.

Education

High School Diploma -

Chesterton High School
06.2018

Skills

  • Organization
  • Recordkeeping Abilities
  • Supervision & Leadership
  • Problem Solving
  • Management
  • Customer Service
  • Active Listening
  • Attention to Detail
  • Teamwork
  • Design
  • Communication
  • Sales
  • Software: Appfolio, Microsoft, Excel, and Google

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Accomplishments

  • Re-organized and created new spread sheets for the team.
  • Received Awards
  • Increased 2 stars in Google Reviews and overall status
  • Rented 100+ units
  • Created 450+ lease renewals
  • Kept properties at full capacity
  • Xfinity revenue at 100%

Education and Training

The CE Shop- Real Estate Online Course ( currently completed 45hrs+)

Ivy Tech- Dental Hygienist and Personal Financial Advising (some college)

Employee of The Month

Recognized as an Employee of The Month at Moving Places Move Management for outstanding performance and team contributions more than 3+ times.

Timeline

Property Manager

Crest Capital Management
10.2023 - 04.2025

Estate Sale/ Packing/ and Moving Coordinator

Moving Places Move Management
10.2019 - 07.2022

Bartender and Server

Long Beach Country Club
05.2019 - Current

High School Diploma -

Chesterton High School

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Angelica Zepeda