Angelica Z. Gladney

A compassionate and highly skilled Case Manager with over 15 years of clinical experience in healthcare management, patient advocacy, and care coordination. Expertise in supporting oncology patients throughout their care continuum, from screening to survivorship and end-of-life care. Proven ability to conduct comprehensive clinical assessments, develop individualized care plans, and collaborate with multidisciplinary teams to ensure optimal patient outcomes. Adept at leveraging technology and telephonic outreach to foster strong relationships with patients, address clinical issues, and manage escalations effectively. Committed to providing empathetic, patient-centered care while ensuring alignment with clinical protocols and evidence-based guidelines. Experienced in navigating complex cancer care, including symptom management, treatment adherence, and care coordination, with a focus on minimizing hospital readmissions and enhancing quality of life.

Experienced with comprehensive patient assessments, wound care, and surgical recovery. Utilizes evidence-based practices to enhance patient outcomes. Knowledge of care coordination and effective communication within interdisciplinary teams.

Medical professional prepared for impactful roles in patient care and clinical operations. Proven track record in managing high volume of patients while ensuring quality care and safety standards. Strong focus on team collaboration and adaptability, recognized for effective communication and critical thinking skills.

• Supervised team of 30 staff members.
• Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
• Documentation - Ensured charting accuracy through precise documentation.
• Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
• Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
• Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
• Patient Care - Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to 6 patients in medical surge and oncology environment.

• BLS for Healthcare Provider
• Evergreen Certified Dementia Care Specialist
• Certified Case Manager (CCM)-In Progress