Angelica Z. Gladney
Brandon,FL
Summary
A compassionate and highly skilled Case Manager with over 15 years of clinical experience in healthcare management, patient advocacy, and care coordination. Expertise in supporting oncology patients throughout their care continuum, from screening to survivorship and end-of-life care. Proven ability to conduct comprehensive clinical assessments, develop individualized care plans, and collaborate with multidisciplinary teams to ensure optimal patient outcomes. Adept at leveraging technology and telephonic outreach to foster strong relationships with patients, address clinical issues, and manage escalations effectively. Committed to providing empathetic, patient-centered care while ensuring alignment with clinical protocols and evidence-based guidelines. Experienced in navigating complex cancer care, including symptom management, treatment adherence, and care coordination, with a focus on minimizing hospital readmissions and enhancing quality of life.
Experienced with comprehensive patient assessments, wound care, and surgical recovery. Utilizes evidence-based practices to enhance patient outcomes. Knowledge of care coordination and effective communication within interdisciplinary teams.
Medical professional prepared for impactful roles in patient care and clinical operations. Proven track record in managing high volume of patients while ensuring quality care and safety standards. Strong focus on team collaboration and adaptability, recognized for effective communication and critical thinking skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Surgical Nurse / Charge Nurse / Oncology Nurse / ADT Nurse
Atrium Health
02.2017 - Current
- Developed and implemented personalized care plans for cancer patients, collaborating with multidisciplinary teams, including oncologists, physicians, and specialists, to ensure comprehensive, coordinated care throughout the oncology care continuum.
- Coordinated care with oncologists and multidisciplinary teams, integrating behavioral health strategies into cancer care management, including supporting patients through mental health crises or treatment challenges.
- Collaborated with healthcare providers, including oncologists, to ensure comprehensive cancer care, offering timely referrals to specialists and community resources for further support
- Conducted telephonic outreach to assess the health and psychosocial status of cancer patients, addressing their needs and providing timely referrals for critical services, such as mental health programs, home health, and palliative care, ensuring continuous, compassionate care
- Coordinated care transitions for oncology patients, including discharge plans, outpatient services, and home care services, ensuring a smooth transition and reducing the risk of readmissions
- Worked closely with hospital case managers to facilitate timely follow-up care post-discharge.
- Provided education on symptom management, chronic disease control, and oncology care, helping patients navigate their diagnosis and treatment options, and empowering them to make informed decisions
- Ensured cancer patients received appropriate benefits and access to treatments by conducting prior authorization reviews
- Provided education to cancer patients and their families about the disease, treatment options, pain management, self-care strategies, and available community resources
- Empowered patients to take an active role in their care, improving adherence to treatment plans and reducing the need for unnecessary hospitalizations
- Worked closely with oncologists, social workers, case managers, and other healthcare providers to resolve clinical, logistical, and social barriers
- This collaborative approach helped improve patient outcomes and ensured effective care coordination, both in and out of the clinic
- Analyzed clinical service requests and identified additional clinical programs for cancer patients, making referrals for services like physical therapy, occupational therapy, and hospice care to support ongoing patient needs
- Utilized Electronic Medical Records (EPIC) to document patient assessments, treatment plans, and follow-up care
- Adhered to state and federal regulations, as well as internal policies, to maintain high standards of care for cancer patients while ensuring cost-effective healthcare delivery and reducing hospital readmissions
- Conducted comprehensive patient assessments, building strong relationships with patients and their care networks to facilitate trust and effective communication
- Managed the oncology care continuum for patients, providing clinical support from screenings through survivorship and end-of-life care
- Demonstrated excellent critical thinking skills during emergent situations, collaborating with team members to deliver timely interventions and stabilize patients.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Started intravenous fluids, administered medications, and documented patient charts by recording food and fluid output and intake.
- Educated family members and caregivers on patient care instructions.
- Managed caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Coordinated care with oncologists and multidisciplinary teams, integrating behavioral health strategies into cancer care management, including supporting patients through mental health crises or treatment challenges.
- Delivered telephonic health coaching for 75 patients with chronic conditions, including cancer patients, focusing on prevention, self-management, and behavioral change to support treatment adherence and optimize outcomes
- Facilitated operations of 286-bed medical-surgical floor, managing resources and directing work of nursing staff and patient care technicians.
Telephonic Nurse Case Manager / Health Coach
North Carolina Community Health Care Association
06.2022 - 12.2024
- Conducted telephonic assessments for patients with chronic diseases, applying clinical criteria and evidence-based guidelines to create individualized care plans
- Coordinated services across multiple healthcare providers, ensuring continuity and quality of care throughout the treatment continuum
- Coordinated smooth care transitions for patients, including psychiatric bed placements, outpatient services, long-term care options, and home care services, ensuring continuity of care and reducing readmissions
- Developed and implemented personalized care plans for patients with complex medical and behavioral health needs, collaborating with multidisciplinary teams including physicians, specialists, and healthcare providers to ensure comprehensive, coordinated care
- Collaborated with medical providers to assess and facilitate appropriate healthcare services for members, ensuring timely and effective utilization of resources
- Identified opportunities for improved benefit utilization and made referrals to additional services and benefit programs as needed
- Ensured that care plans met established productivity and quality expectations, leveraging clinical judgment and evidence-based practices to improve patient outcomes
- Actively monitored member progress and adjusted care plans to optimize healthcare delivery
- Worked closely with providers, specialists, and interdisciplinary care teams to communicate care plans and coordinate services
- Regularly interacted with members and their families to educate them on treatment options, medications, and self-management strategies
- Utilized multiple clinical systems for documentation and care coordination
- Maintained accurate records, ensuring compliance with internal policies and external healthcare regulations
- Demonstrated the ability to multitask, prioritize, and work in a fast-paced, dynamic environment while adhering to policies and procedures
- Analyzed clinical service requests and made timely referrals to additional clinical programs, ensuring all services were medically necessary and aligned with patient care goals
- Provided education on disease management, medication regimens, self-care techniques, and available community resources, empowering patients and families to actively manage their health and reduce the risk of unnecessary hospitalizations
- Presented case management findings at interdisciplinary team meetings, contributing valuable insights for improved patient care strategies.
- Served as a liaison between patients, families, and healthcare providers to ensure a collaborative approach to managing chronic conditions.
- Coached 75 clients by developing health goals and action plans.
Admission/Case Manager
Forsyth Medical Center - Novant Health
05.2020 - 01.2021
- Developed individualized care plans tailored to patient needs, closely monitoring progress and adjusting plans in collaboration with interdisciplinary teams to ensure optimal care delivery
- Actively participated in case conferences, contributing to discussions on cancer care management and refining care plans to meet evolving patient needs
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Manage approximately 30 or more incoming calls, emails, and faxes daily to assess and manage potential for behavioral health patient inquiries.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Behavioral Health Intake Nurse / Charge Nurse / Med-Psych Nurse
Thomasville Medical Center – Novant Health
10.2016 - 04.2020
- Conducted comprehensive assessments for 30+ patients with behavioral health and medical conditions, ensuring timely and accurate referrals for patients with co-occurring medical and psychiatric needs
- Facilitated communication among patients, behavioral health care teams, and external providers, ensuring that patients' medical and behavioral health needs were met across the cancer care continuum
- Supported patients in navigating mental health care with emotional resilience, addressing the psychological aspects of diagnosis and treatment, and coordinating mental health resources for patients in need
- Assisted in managing psychosocial care decisions for behavioral health patients with comorbid psychiatric conditions, ensuring respectful and compassionate discussions around treatment goals
- Facilitated timely referrals to appropriate specialists, optimizing patient outcomes.
- Handled high-stress situations with professionalism and grace, defusing tension and maintaining a calm atmosphere during intake procedures.
Case Manager / Home Health Nurse
Bayada Home Health
12.2011 - 10.2018
- Managed home care for 25 patients with chronic medical conditions, including oncology patients, ensuring alignment with clinical guidelines and optimizing care for recovery and quality of life
- Conducted regular health assessments and collaborated with oncology specialists to ensure cancer care plans were followed accurately, promoting the continuity of care and minimizing hospital readmissions
- Coordinated interdisciplinary care teams, collaborating with physicians, social workers, and therapists to ensure both medical and non-medical needs were met, including home safety, transportation, and access to cancer care
- Delivered patient education on cancer management, symptom relief, and self-care practices, empowering patients to manage their conditions and improve their overall well-being
- Actively worked to reduce barriers to care for cancer patients, ensuring they received all necessary resources to support their journey from diagnosis to survivorship or end-of-life care
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Charge Licensed Practical Nurse
Pruitt Health
12.2011 - 10.2015
- Performed wound care management with meticulous attention to detail, minimizing the risk of complications or infections.
- Demonstrated strong leadership abilities in managing challenging situations with patients, families, and healthcare professionals alike.
- Delivered direct quality care to 45 patients by evaluating medical conditions and managing and assessing treatments.
- Conducted comprehensive patient assessments, identifying changes in condition and implementing appropriate interventions promptly.
- Assembled and used equipment such as catheters, tracheotomy tubes, or oxygen suppliers to effectively manage patient care.
- Documented patient care plans and progress to enable tracking history and maintain updated records.
- Administered medications and treatments as prescribed by physicians.
- Educated patients to provide information on health promotion and disease prevention.
Education
Bachelor of Science in Nursing (BSN) - Nursing Science
Winston-Salem State University
Winston-Salem, NC01.2021
Associate Degree in Nursing (ADN) - Nursing
Davidson County Community College
Lexington, NC05.2015
Licensed Practical Nurse (LPN) - Nursing
Davidson County Community College
Lexington, NC07.2010
Skills
- Care Coordination
- Oncology Care Continuum Management
- Chronic Disease Management
- Multidisciplinary Team Collaboration
- Best Practices
- Social Determinants of Health
- Community Resources
- Documentation
- Patient Education
- Empathy-Driven Interactions
- End-of-life care
- Chemotherapy administration
- Patient advocacy
- Cultural Competency
Accomplishments
- Supervised team of 30 staff members.
- Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Documentation - Ensured charting accuracy through precise documentation.
- Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
- Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.
- Training - Trained team of staff nurses in medical office procedures to ensure consistent quality of care.
- Patient Care - Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to 6 patients in medical surge and oncology environment.
Certification
- BLS for Healthcare Provider
- Evergreen Certified Dementia Care Specialist
- Certified Case Manager (CCM)-In Progress
Languages
English
Full Professional
Timeline
Telephonic Nurse Case Manager / Health Coach
North Carolina Community Health Care Association
06.2022 - 12.2024
Admission/Case Manager
Forsyth Medical Center - Novant Health
05.2020 - 01.2021
Medical Surgical Nurse / Charge Nurse / Oncology Nurse / ADT Nurse
Atrium Health
02.2017 - Current
Behavioral Health Intake Nurse / Charge Nurse / Med-Psych Nurse
Thomasville Medical Center – Novant Health
10.2016 - 04.2020
Charge Licensed Practical Nurse
Pruitt Health
12.2011 - 10.2015
Case Manager / Home Health Nurse
Bayada Home Health
12.2011 - 10.2018
Bachelor of Science in Nursing (BSN) - Nursing Science
Winston-Salem State University
Associate Degree in Nursing (ADN) - Nursing
Davidson County Community College
Licensed Practical Nurse (LPN) - Nursing
Davidson County Community College
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