Angelica Alvarez Shatokin
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Substitue Clerical/Adminstive Office Support
San Diego Unified School District
04.2021 - Current
- Clerical and secretarial positions perform a wide variety of general office-clerical and secretarial duties in a school or administrative office
- Clerical and secretarial positions perform a wide variety of general office-clerical and secretarial duties in a school or administrative office including but not limited to: Serve as a Receptionist
- Enroll and transfer pupils; verify and process pupil absence and attendance data
- Explain policies and procedures to pupils, staff and the public
- Type forms, correspondence, reports, and purchase orders
- Maintain operational records and business files, and prepare reports.Maintain acquisition and circulation records for books and audiovisual materials and equipment
- Perform other related duties as assigned.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Developed and implemented engaging lesson plans, enhancing students'' critical thinking skills.
School Aide
St. Michael Academy
02.2020 - 04.2019
- Provide clerical support to the main office manager
- Assist teachers during classroom activity time, supervise children during playground time, organize and distribute material for teachers
- Prepare reports as needed.
Work Force Analyst-Specialist
MAXIMUS
09.2009 - 08.2010
- Assist in developing, compiling and validating reports as required by the County and management
- Prepare and complete the Monthly Progress Report (MPR) for review and approval
- Maintain all project MPR records
- Maintain a County Program Guide with updated Policy Inquiries and Special Notices
- Attend CalWIN and MPR meeting
- Ensure performance standards and contract requirements are met through case reviews and internal affairs
- Determine error trends and recommend possible solutions that will improve work performance
- Statistical analysis, performance monitoring in a deadline orientated work environment
- Attend and complete monthly Federal Work Participation Rate surveys per County's direction
- Maintain a high level of confidentiality with all information obtained from management and within the department
- Travel between local MAXIMUS offices as required and as necessary.
EMPLOYMENT CASE MANAGER SUPERVISOR
MAXIMUS
03.2006 - 09.2009
- Supervise the standards and performance of employment case managers and unit assistants
- Prepare and submit reports to the County of San Diego recording data reflecting contract requirements of the Welfare to Work program
- Serve as a communication liaison between the Family Resource Center and the office
- Work with the County of San Diego help desk during new service of new software
- Assist the Deputy Project Director in projects
- Serve as automation coordinator representative for the office at County meetings
- Develop new techniques to assist employment case managers succeed in their assigned caseload
- Hold weekly staff meetings in correspondence with brief daily meetings with immediate staff to review performance and concerns
- Supervise case manager's punctuality to their scheduled shift approve time sheets and requests for leave; complete performance appraisals
- Assisted the Deputy Project Manager in a variety of projects, and served as contact for the office in the absence of a manager.
LEAD EMPLOYMENT CASE MANAGER
MAXIMUS
11.2005 - 03.2006
- Training was a key job function of new case managers
- Managed d staff on sanction caseload percentage reduction and solutions
- Train new employment case managers
- Trained new case managers
- Worked directly with the unit supervisor to improve performance
- Updated 120 cases once a month, including a secondary caseload of 100 cases where the client was not complying with the Welfare to Work program and was being penalized
- Monthly reporting on the status of each case was required, and mandatory to complete on a timely basis.
Employment Case Manager
MAXIMUS
10.2002 - 11.2005
- Managed and distributed case management workloads described by the agency's guidelines
- Collaborated and coordinated with the County of San Diego departments to assist the clients with initiatives and strategic planning of the Welfare to Work Program
- Independently educated and advised clients of their employment goals and self sufficiency
- Reviewed and determined client's immediate needs and barriers through information from the clients
- Coordinated social service activities with client's caseload management
- Successfully handled operational budget needs of the MAXClub organization to publicized on special project events
- Established and developed a good sense of teamwork among supervisors and peers
- Detailed orientated with case management issues and timelines, averaged 120 cases
- Formulated networking skills to assess assessments, appropriate, and offered individual job coaching
- Assisted in assigning case load management to clients into the Welfare to Work Program and synthesized with numerous County Programs for client's needs and development
- Handled authorized payments of supportive services for clients' Welfare to Work Program such as childcare, mileage reimbursement, and transportation costs
- Play a vital role with the implementation team toward the development and establishment of the MAXIMUS El Cajon Office in San Diego
- Reviewed cases and met with County of San Diego Health and Human Services staff to better assist the community.
Education
Bachelor's Degree - social science
Ashford University
Clinton, IAAssociate Degree - ASSOCIATE OF ARTS
Ashford University
CLINTON, IAHigh School or equivalent -
Marian Catholic High School
San Diego, CASkills
- Cultural Sensitivity
- Instructional Technology
- Student Engagement
- Positive Reinforcement
- Interpersonal skills
- Organizational skills
Languages
sp
Professional Working
Timeline
Substitue Clerical/Adminstive Office Support
San Diego Unified School District
04.2021 - Current
School Aide
St. Michael Academy
02.2020 - 04.2019
Work Force Analyst-Specialist
MAXIMUS
09.2009 - 08.2010
EMPLOYMENT CASE MANAGER SUPERVISOR
MAXIMUS
03.2006 - 09.2009
LEAD EMPLOYMENT CASE MANAGER
MAXIMUS
11.2005 - 03.2006
Employment Case Manager
MAXIMUS
10.2002 - 11.2005
Bachelor's Degree - social science
Ashford University
Associate Degree - ASSOCIATE OF ARTS
Ashford University
High School or equivalent -
Marian Catholic High School