Angelica B. Brito
Bronx,New York
Overview
25
25
years of professional experience
Work History
Tech Aide & Patient Service Representative
Lenox Hill Radiology
New York, NY
10.2023 - Current
- Inputted patient demographic data into electronic health record system. Verified insurance information, collected payments, and scheduled appointments.
- Greeted patients upon arrival and directed them to the appropriate area.
- Responsible for bringing the patient into a changing room and providing proper gowning.
- Assist Technologist with paperwork and looking up prior images.
- Calling hospitals and imaging centers for prior studies for our scheduled patients.
- Checking the Mammography and Ultrasound schedule on a daily basis
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and biopsies procedures.
- Communicating with the radiologist and the breast coordinator for biopsies.
- Preparing the biopsy room, sanitizing equipment, and prepping the tray with instruments.
- Assist with Biopsies procedures.
Patient Service Representative
Urban Health Plan
The Bronx, NY
02.2023 - 09.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Referred patients to appropriate professionals and services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Medical Secretary
Hospital for Special Surgery, Main Campus
East New York, NY
08.2022 - 01.2023
- Answering phone calls to provide assistance, information and medical personnel access.
- Conduct patient intake interviews to collect medical information and insurance details.
- Manage physician calendar, scheduling patient appointments and procedures.
- Compile physical and digital documents, charts and reports.
- Document and respond to incoming correspondences to address questions.
- Apply knowledge of medical terminology and insurance processes to support office administration productivity.
- Retrieve physicians' paperwork, including lab test requests.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Documented and responded to incoming correspondences to address questions.
Administrative Clerk
Dr. Bhatnagar Neurologist
The Bronx, NY
05.2022 - 07.2022
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Answered approximately 50 phone calls daily and pleasantly welcomed visitors to office.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
Administrative Clerk
Vital check At Fordham University
BRONX, NY
01.2022 - 05.2022
- Register and collect patients demographics for covid testing
- Maintained front office cleanliness and organized supplies to increase productivity.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Screened visitors and directed to specific location for office safety.
CDPAP
All American Home Care
The Bronx, NY
07.2021 - 04.2022
- Prepared food and helped patients eat to support healthy nutrition.
- Monitored health and well-being of clients and reported significant health changes.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Recorded client status progress and challenges in logbooks and reports.
- Checked mail, shopped for groceries and handled bill payments.
Administrative Assistant
Allen Health Care
Bronx, NY
08.2019 - 07.2021
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Maintained inventory in supply closet to prevent shortages.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Member Service, Claims
Sam’s Club Lake Nona
Orlando, FL
10.2016 - 06.2017
- Provide a high level of member service at the membership desk, refunds and create new membership for members.
- Claims department collect all returns items and send
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.back to the return center or to vendor.
Front Desk/ Scheduling / Insurance Verification
Pediatric Neurologist of Palm Beach
West Palm Beach, FL
12.2014 - 12.2016
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Check in/out patients
- Handled payment processing and provided customers with receipts
- Answering and transferring phone calls.
- Returning all messages in a timely manner.
- Scheduling and confirming future appointments.
- Verifying medical insurance before appointment.
- Knowledge of E-CLINICAL Program.
Administrative Assistance
BJ’S Wholesale Club Office Bronx
Coral Springs, NY, FL
01.2013 - 11.2016
- Assist Regional Manager in the temporary office while opening a new club.
- Collecting applications and payment methods from sales representatives, Process Membership applications.
- Human Resource process new hire employees paper work.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
Supervisor
PLS Check Cashers
Bronx, NY
11.2012 - 01.2013
- Trained new employees, overseeing employees while working on their registers Responsible for store vault while on duty.
- Cashed personal & company checks, making utilities bills payments, credit cards and Western Union.
Floor Supervisor, Membership Supervisor & Front End Supervisor
Costco Wholesale
Yonkers, NY
03.2000 - 03.2012
- Membership desk give an excellent customer service to members.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Conducted employee evaluations and reviews.
Education
Medical Billing And Coding - Medical Billing And Coding
Penn Foster Career School
Scranton, PA08.2020
High School Diploma -
Cornerstone Christian School
Townsend06.2022
Electrocardiogram Technician And Phlebotomist - Health And Wellness
Manhattan Institute
New York, NY10.2018
Skills
- Medical Insurance Verification
- Fluent in Spanish
- Supervision
- Administrative support specialist
- Data entry documentation
- Microsoft
- E-Clinical Program
- EPIC
- EMR
- E-RAIS
- E-PACES
- Scheduling and calendar management
- Scanning and copying
- Appointment confirmation
- Appointment Scheduling
- Patient interviewing skills
- Sterilization procedures
- Payment Collection
- Patient Intake
- Insurance Verification
Languages
Bilingual Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Tech Aide & Patient Service Representative
Lenox Hill Radiology
10.2023 - Current
Patient Service Representative
Urban Health Plan
02.2023 - 09.2023
Medical Secretary
Hospital for Special Surgery, Main Campus
08.2022 - 01.2023
Administrative Clerk
Dr. Bhatnagar Neurologist
05.2022 - 07.2022
Administrative Clerk
Vital check At Fordham University
01.2022 - 05.2022
CDPAP
All American Home Care
07.2021 - 04.2022
Administrative Assistant
Allen Health Care
08.2019 - 07.2021
Member Service, Claims
Sam’s Club Lake Nona
10.2016 - 06.2017
Front Desk/ Scheduling / Insurance Verification
Pediatric Neurologist of Palm Beach
12.2014 - 12.2016
Administrative Assistance
BJ’S Wholesale Club Office Bronx
01.2013 - 11.2016
Supervisor
PLS Check Cashers
11.2012 - 01.2013
Floor Supervisor, Membership Supervisor & Front End Supervisor
Costco Wholesale
03.2000 - 03.2012
Medical Billing And Coding - Medical Billing And Coding
Penn Foster Career School
High School Diploma -
Cornerstone Christian School
Electrocardiogram Technician And Phlebotomist - Health And Wellness
Manhattan Institute
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