Angelica E. Lopez
Pueblo West,Colorado
Summary
Committed professional with a solid history of accomplishment in strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. In-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Organized and dependable candidate successful at managing multiple priorities. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Emergency Services Dispatcher
El Paso County Sheriff's Office
01.2008 - Current
- Provide law enforcement investigative support via data entry/retrieval in CAD, NCIC/CCIC, the Sheriff's Office Records Management System and the CJC detentions history files.
- Received public emergency 911 and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Provided on-the-job training and coaching to develop new dispatchers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Claims Representative
CSAA-AAA
08.2006 - 12.2007
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Investigated accidents or incidents to determine cause and extent of damages.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
Education
American High School
Fremont, CASkills
- Prioritizing Effectively
- Verbal and Written Communication
- Accurate Recordkeeping
- Crisis Management
- Trainee Evaluations
- Emergency Communications
- Conflict Resolution
- Customer Needs Assessments
- Routing Accuracy
- Efficient Service
- Teamwork and Collaboration
- Complex Problem-Solving
- National Law Enforcement Telecommunications System (NLETS)
Languages
Spanish
Native or Bilingual
Timeline
Emergency Services Dispatcher
El Paso County Sheriff's Office
01.2008 - Current
Claims Representative
CSAA-AAA
08.2006 - 12.2007
American High School