Angelica Genesis Walker
Temple City,CA
Summary
My dedication to service and operational excellence drives increased customer loyalty and workplace efficiency.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Offering strong communication skills and genuine interest in customer service, eager to learn and develop in retail environment. Brings understanding of basic financial transactions and cash handling, along with commitment to accuracy and efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Front End Supervisor
Kroger
El Monte, CA
12.2017 - Current
- Supported team members during peak hours to ensure smooth operations and timely assistance for all customers.
- Monitored supplies inventory in the front end area, placing orders as needed to avoid shortages or delays in service delivery.
- Collaborated with store management to develop strategies for improving overall store efficiency and customer experience.
- Streamlined checkout processes for faster service, resulting in reduced wait times for customers.
- Maintained well-organized and clean front-end areas to promote a pleasant shopping environment.
- Assisted with managing cash, sales, store records and cash items.
- Developed strong relationships with customers through exceptional service, resulting in increased loyalty and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided coaching and mentoring to employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Trained and mentored new personnel hired to fulfill various roles.
Overnight Stocker
Walmart
Rosemead, CA
09.2017 - 11.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked designated items on shelves, end caps and displays.
- Kept work areas neat, clean and free from debris.
Education
High School Diploma -
RoseCity HIgh School
Pasadena, CA06-2012
Skills
- Strong work ethic
- Cash handling accuracy
- Store maintenance
- Customer service
- Problem-solving skills
- Training and mentoring
- Team supervision
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Excellent communication
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Assistant Front End Supervisor
Kroger
12.2017 - Current
Overnight Stocker
Walmart
09.2017 - 11.2017
High School Diploma -
RoseCity HIgh School
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