Hi, I’m
Angelica Hernandez
Tempe,AZ
Summary
Friendly Receptionist with a background in customer service and physical therapy office settings, knowledgeable about HIPPA. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
years of professional experience
Work History
Boardroom Styling Lounge
Receptionist
12.2022 - Current
Job overview
- Managing scheduling, ensuring clients are welcomed, keeping client profiles updated
- Ensure clients are checked out and rescheduled quickly and effectively to promote client engagement and business productivity
- Keeping items in stock, organized, and maintaining a neat reception area to give visitors positive first impression.
- Respond to inquiries from callers seeking information.
Foothills Sports Med., Encompas Health, Contact PT
Clinical Rotations - Student PTA
07.2021 - 05.2022
Job overview
- Created and implemented treatments based on the physical therapists treatment plan
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Performed patient assessments, applied manual treatments, and physical agents
- Documented notes clearly outlining treatments and observations
- Scheduled patient appointments to meet treatment requirements and provide quality care
- Communicated with physicians to provide updates on patient care
HUG CLINIC
Student Physical Therapist Assistant
01.2021 - 12.2021
Job overview
- Created treatment plans and reviewed them with supervising physical therapist before implementing on patients
- Followed all HIPAA rules and regulations regarding patient confidentiality
- Assisted patients with therapeutic exercise, adjusting and cuing as needed
- Implemented manual treatments, applied physical agents, recorded objective measurements, and documented treatments
- Provided guidance to freshmen with treatment plans, objective measurements, and documentation
Foothills Sports Medicine Physical Therapy
Physical Therapy Technician
12.2018 - 01.2021
Job overview
- Monitored patient's safety and response to exercise intensity to discuss with physical therapist or assistant
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Assisted with reception duties like scheduling patients
- Maintained gym, and treating area, created home exercise programs, and managed the clinics social media
Rack Room Shoes
Sales Associate, Pre Management
03.2018 - 01.2019
Job overview
- Managed day-to-day transactions and punctually opened and closed business
- Aligned team actions with company policies and industry standards.
- Prepared large cash deposits with zero discrepancies
- Completed orders and organized product at a fast past to meet productivity goals
Sholastic
Warehouse Employee
01.2016 - 05.2017
Job overview
- Prepared orders for shipment by picking, packing and labeling merchandise
- Performed inventory control, such as counting and stocking merchandise
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
FedEx
Parcel Assistant
07.2015 - 01.2016
Job overview
- Loaded and unloaded trucks by hand while maintaining a quick pace
- Scanned parcels with hand held scanner, inducted parcels onto sorter by classification, and created mailing containers
- Weighed and measured oversized shipment by hand
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Worked flexible hours; night, weekend, and holiday shifts
Shoe Carnival
Sales Associate
05.2014 - 05.2015
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
Education
Gateway Community CollegePhoenix, AZ
Associate of Applied Science from Applied Science, Physical Therapist Assisting
05.2022
Estrella Mountain Community CollegeAvondale, AZ
Associate of Arts
12.2018
Sierra Linda High SchoolPhoenix, AZ
High School Diploma
05.2015
Skills
- Time Management
- Organization and Efficiency
- Visitor Check-In
- Bank Deposits
- Schedule Management
- Reception Desk Management
- Sorting and Labeling
- Telephone Skills
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Boardroom Styling Lounge
12.2022 - Current
Clinical Rotations - Student PTA
Foothills Sports Med., Encompas Health, Contact PT
07.2021 - 05.2022
Student Physical Therapist Assistant
HUG CLINIC
01.2021 - 12.2021
Physical Therapy Technician
Foothills Sports Medicine Physical Therapy
12.2018 - 01.2021
Sales Associate, Pre Management
Rack Room Shoes
03.2018 - 01.2019
Warehouse Employee
Sholastic
01.2016 - 05.2017
Parcel Assistant
FedEx
07.2015 - 01.2016
Sales Associate
Shoe Carnival
05.2014 - 05.2015
Gateway Community College
Associate of Applied Science from Applied Science, Physical Therapist Assisting
Estrella Mountain Community College
Associate of Arts
Sierra Linda High School
High School Diploma
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