Angelica J. Ocasio
Medical Assistant
Sanford,FL
Summary
Highly motivated and committed medical assistant with a proven history of superior performance at individual, team, and organizational levels. Successfully multitasks and prioritizes workloads with little or no supervision, ensuring efficient completion of tasks. Detail-oriented professional seeking to leverage medical background and team-building skills in a deadline-driven environment.
Overview
20
20
years of professional experience
5
5
Certifications
Work History
Medical Assistant
Neuropsychiatric Medicine & NMBHA
Orlando, FL
05.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Outpatient Medical Assistant
S A Aziz Inc
Orlando, FL
6 2022 - 05.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Diabetes, Thyroid & Endocrine Advance Care
Winter Park, FL
4 2019 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Taught patients about medications, procedures, and care plan instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed essential administrative tasks, such as scheduling appointments, updating records, and coordinating referrals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Neurological Service of Orlando
Orlando, FL
12.2018 - 03.2019
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Sales Associate
Orlando Sign Company
Orlando, FL
10.2015 - 08.2016
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
Mistery Shop
Market Force
Orlando, FL
01.2012 - 01.2015
- Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
- Provided valuable insights on customer experience improvements by observing staff behavior, attitude, and efficiency during interactions with customers.
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Recorded accurate and efficient records in customer database.
Janitorial Worker
Netone International
Orlando, FL
01.2010 - 01.2013
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Sanitized break area kitchen counters, tables, and sinks.
- Swept hard surface floors using broom or push broom dust mop.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Janitorial Supervisor
A&F Cleaning
Orlando, FL
01.2008 - 01.2013
- Ensured all staff were up-to-date with latest cleaning techniques and safety protocols, conducting regular workshops and training sessions.
- Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
- Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
- Negotiated with vendors for better pricing on cleaning supplies, achieving cost savings while maintaining quality.
- Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
- Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Maintained high standard of cleanliness and sanitation in high-traffic areas, preventing spread of germs and contributing to healthier environment.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Sales Representative
AT&T
Orlando, FL
01.2005 - 01.2008
- Exceeded monthly sales targets and quotas consistently.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Mentored junior sales representatives, sharing expertise on effective communication techniques, and relationship-building strategies.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Education
BST and International Business and Technology -
Timber Creek High School
Orlando, FL05-2005
RMA Diploma - Medical Assisting
Southern Technical College
Orlando, FL 05.2001 -
Skills
HIPAA Compliance
Customer Service
Fluent in [Spanish and English]
First-aid and CPR
Verbal and Written Communication Skills
Privacy and confidentiality
Medical Office Procedures
Certification
OSHA
Languages
Bilingual (English & Spanish)
Timeline
Medical Assistant
Neuropsychiatric Medicine & NMBHA
05.2024 - Current
Medical Assistant
Neurological Service of Orlando
12.2018 - 03.2019
Sales Associate
Orlando Sign Company
10.2015 - 08.2016
Mistery Shop
Market Force
01.2012 - 01.2015
Janitorial Worker
Netone International
01.2010 - 01.2013
Janitorial Supervisor
A&F Cleaning
01.2008 - 01.2013
Sales Representative
AT&T
01.2005 - 01.2008
RMA Diploma - Medical Assisting
Southern Technical College
05.2001 -
Outpatient Medical Assistant
S A Aziz Inc
6 2022 - 05.2024
Medical Assistant
Diabetes, Thyroid & Endocrine Advance Care
4 2019 - 12.2019
BST and International Business and Technology -
Timber Creek High School