Angelica Lee Granger
Glendale,Arizona
Summary
Motivated professional seeking an opportunity to apply strong organizational, interpersonal, and customer service skills within a reputable organization. To use the development of my abilities and skills and provide me the possibility of growing within. Also, to provide satisfactory services for a professional and pleasant culture. Dedicated customer service professional committed to deliver seamless customer service to my community. To join a reputable organization who shares my vision and work ethic. To apply my Knowledge, skills, and abilities to help meet the mission of the organization and improve customer satisfaction.
Overview
12
12
years of professional experience
Work History
In-Home Delivery Associate
Walmart
06.2025 - Current
- Delivered groceries and essentials to customers' homes, ensuring accurate and timely service.
- Used the InHome app for secure entry, delivery instructions, and customer updates.
- Communicated delivery status via app notifications.
- Managed schedules and routes for on-time deliveries.
- Loaded vehicles and organized items for efficient transport.
- Followed safety, sanitation, and product placement protocols.
- Secured premises after delivery and represented Walmart's brand professionally.
Assistant Manager
Walmart
08.2018 - 06.2025
- Coached and trained store teams to boost performance.
- Ensured smooth operations and policy compliance.
- Improved efficiency using store technology.
- Drove business initiatives and set clear expectations.
- Maintained high customer satisfaction.
- Managed budgets, expenses, and sales targets.
- Handled merchandising, inventory, and staffing.
- Balanced customer focus with operational priorities.
Personnel Lead
Walmart
01.2015 - 03.2016
- Led hiring, onboarding, and training for staff.
- Managed employee schedules and staffing.
- Ensured compliance with labor laws and policies.
- Addressed performance issues and coached employees.
- Supported engagement and retention.
- Self-motivated and responsible.
- Thrived in fast-paced environments.
Customer Service Manager
Walmart
02.2014 - 01.2015
- Led daily customer service operations to ensure high customer satisfaction and service standards.
- Resolved escalated customer concerns and complaints efficiently and professionally.
- Trained, coached, and supported associates on customer service policies and procedures.
- Reviewed performance reports and customer feedback to improve service quality.
- Promoted a positive team environment to enhance employee performance and retention.
Consultant
Safepro Auto Glass
09.2013 - 02.2014
- Assessed customer needs for auto glass services.
- Recommended solutions and improved service efficiency.
- Managed claims and customer calls.
- Provided prompt service and incentives.
- Achieved 100% customer satisfaction and A+ BBB rating.
- Led comprehensive consultations to assess client needs and recommend optimal auto glass solutions.
- Developed and implemented strategies for improving customer satisfaction and service efficiency.
Education
High School Graduate -
Raymond S Kellis High School
01.2013
Skills
- Communication (written & verbal)
- HR coordination
- Problem solving
- Business management
- Achieving financial goals
- Active listening
- Personable & friendly
- Adaptable & fast learner
- Creative & resourceful
- Team leadership
- Success-driven
- Business planning
- Attention to detail
- Customer service
- Microsoft Outlook, Word, Excel
- Customer-focused
Timeline
In-Home Delivery Associate
Walmart
06.2025 - Current
Assistant Manager
Walmart
08.2018 - 06.2025
Personnel Lead
Walmart
01.2015 - 03.2016
Customer Service Manager
Walmart
02.2014 - 01.2015
Consultant
Safepro Auto Glass
09.2013 - 02.2014
High School Graduate -
Raymond S Kellis High School