ANGELICA M BERMUDEZ

• Counsel students and parents about financial aid options and program details provided by de Department of Education
• Guided and provide aid navigating the Department of Education websites, tools and resources.
• Offer options to prevent Default on their Federal student loans.
• Helping Students Succeed by Creating, Providing and Investing in Innovative Educational Opportunities
• Assist Students on current situation and provided aid based on their needs and possibilities.

self employment

• Reviewing the credit reports of consumers, customers, or clients from all three credit bureaus.
• Responded to client concerns and questions about credit scores and methods to improve numbers,
• Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
• Advice and present recommendations to customers on how to maintain or increase their good score.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.

• Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
• Developed customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Coached employees through day-to-day work and complex problems..
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Resolved account issues to build rapport and relationships with clients.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

• Check with Customer Service and solve issues beyond my authority range.
• Organize and supervise drivers schedule and manifest.
• Negotiate prices and benefits for both parties with commercial accounts.
• Design email marketing and arrange discount seasons.
• Train: Point of Sale: SPOTS

• Control the incoming and outgoing information, RFI, impact notices, Emails and correspondence.
• Received and distributed all the updated drawings needed to develop the electric an instrumentation construction for the expansion of the refinery.
• Carefully reviewed all documents and reports for completeness and accuracy.
• Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.

• Described product to customers and accurately explained details and care of the allotment and all the hotel services.
• Upload all the prices + taxes for the online brokers and make sure each have their rates and special offers up to date, Also find new online operators to promote the Hotel services.
• Answered the calls related to the locations under my supervision, by addressing customer inquiries, solving problems and providing new product information.
• Communicated with vendors regarding order availability, future inventory and special orders.
• Checked the audit report from front desk agent and make sure to solved all the issues on a daily basis.