Hardworking and passionate job seeker with strong organizational skills, good management of Microsoft programs, good management of customer service eager to be able to show my skills. Ready to help the team achieve the company's objectives. Ability to manage multiple projects simultaneously with a high degree of accuracy. Search for and maintain a full-time position that offers professional challenges using interpersonal skills, excellent time management and problem-solving skills. Maintains professional appearance and behavior and expertly completes the assigned tasks with a focus on quality. Reliable and fast-learning team player with effective communication and organizational skills. Organized and reliable candidate successful in the management of multiple priorities with a positive attitude. Willingness to assume additional responsibilities to meet the company's objectives.
Hi, I’m
ANGELICA M. PADILLA
108 Charwood Cir,NY
Summary
Overview
7
years of professional experience
2
Languages
Work History
Landsman Real State
Assistant Community Manager
2023.10 - Current (11 months)
Job overview
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Increased tenant satisfaction by promptly addressing concerns and resolving maintenance issues.
- Streamlined rent collection process, improving on-time payments from tenants.
- Reduced vacancy rates through effective marketing and advertising of rental properties.
- Ensured timely completion of routine property inspections, maintaining a high level of safety and compliance with regulations.
- Negotiated favorable terms for lease agreements, securing optimal rental rates for property owners.
- Coordinated move-in and move-out processes, providing a seamless transition experience for tenants.
- Maintained accurate financial records, ensuring clear communication with property owners regarding income and expenses.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Managed lease renewals proactively, retaining existing tenants at higher rates while minimizing turnover-related expenses like unit cleanings or marketing efforts.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Administered operations to handle needs of more than Number tenants across Number property units.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Maintained sufficient number of units market-ready for lease.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
- Streamlined the rental application process for efficiency, reducing processing time and improving client experience.
- Conducted thorough tenant screenings, minimizing vacancies and protecting property owner investments.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
- Organized open houses and property tours, showcasing available rentals to prospective tenants effectively.
- Maintained up-to-date knowledge of local real estate market trends, advising clients on competitive pricing strategies.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
- Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Collected rent and security deposits to provide timely payments to property owners.
- Screened customers by checking credit, employment and rental history to protect property owner investments.
- Placed sales calls and handled sales for incoming customer calls.
- Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Landsman Real State
Cleaning Technician
2023.03 - 2023.10 (7 months)
Job overview
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning and light maintenance.
GMD Airline Services
Airport Passenger Service Agent
2022.04 - 2023.03 (11 months)
Job overview
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Escorted handicapped passengers from terminal to aircraft.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Nahomi Land Housekeeping
Assistant Manager
2021.01 - 2022.03 (1 year & 2 months)
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Manage the different Microsoft 365 programs for the various tasks.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Advanced Vascular Trial System
Ansar Technician
2017.08 - 2021.01 (3 years & 5 months)
Job overview
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Establish good communication with the patient to make him feel safe
- Reviewed physicians' orders to determine medical imaging needs and operated Ans Monitoring Test equipment to capture, develop, and produce diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Operated Ans equipment to produce diagnostic images and films.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Served as informational resource for patients and families by educating about imaging processes and addressing questions and concerns.
Education
Monroe Community College Rochester, NY
Bachelor from Cellular Biology
University Overview
Manuela Toror Morice Caguas, PR
High School
05.2016
University Overview
Skills
- Customer Satisfaction
- Adaptable and Flexible
- Service Sales
- Service Quality
- Customer Service
- Critical Thinking
- Active Listening
- Complex Problem-Solving
- Verbal and Written Communication
- Confidentiality Understanding
- Organize Files
- Organization
- Set Appointments
- Bilingual in Spanish and English
- Computers and Technology
- Keyboarding Skills
- Email Correspondence
- Microsoft Office
- Manage Correspondence
- Reception Functions
- Google Docs
- Multitasking and Time Management
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Additional Information
Additional Information
I believe that there is never anything impossible. If I face something I don't know, I will look for a way to learn it and be able to execute it. I am a persevering person who always gets up hungry to learn and continue expanding his knowledge.
Timeline
Assistant Community Manager
Landsman Real State
2023.10 - Current (11 months)
Cleaning Technician
Landsman Real State
2023.03 - 2023.10 (7 months)
Airport Passenger Service Agent
GMD Airline Services
2022.04 - 2023.03 (11 months)
Assistant Manager
Nahomi Land Housekeeping
2021.01 - 2022.03 (1 year & 2 months)
Ansar Technician
Advanced Vascular Trial System
2017.08 - 2021.01 (3 years & 5 months)
Monroe Community College
Bachelor from Cellular Biology
Manuela Toror Morice
High School
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