ANGELICA MARCELINO REINOSO
Bronx ,NY
Summary
Customer service professional, passionate, and committed to work with an extraordinary interpersonal relationship’s skills, ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative, offering the ability to handle high volume calls, exceptional computer skills, Team player, positive attitude. Proven ability to resolve customer complaints in a professional manner to provide customer satisfaction and client retention.
Overview
4
4
years of professional experience
Work History
Imagen Firth Healthcare Laundry
Supervisior
Lancaster, PA
01.2021 - 12.2021
Count each piece of material that come to the laundry from the hospital
• sheet
•pillow
•towels
•bed cover
•count each piece, enter it into the computer and take the inventory at all times
• print every day the orders of the different hospitals
• make sure that the work always came out before the end of the day
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
Group leader
RKM CORPORATION
Danbury , CT
08.2018 - 12.2020
- Resolve 300+ weekly customer inquiries via phone and email
- Trained and mentored new employees on company procedures and policies
- Maintained computerized record of all supplies and tracked their location use repair needs and use rate
- Prepared and generated weekly monthly quarterly and annual reports.
Customer Service Representative
EXPERIENCIES, Banco Central Dominican Republic
10.2017 - 05.2018
- Ethic
- Leadership
- Collaboration
- Responsible for getting all customer as they entered the bank and delivering information as needed
- Worked with loan officers to arrange daily schedule and customer appointments
- Assisted in developing marketing materials to promote banks events
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Education
Medical Student -
Naugatuck Valley Community College
Waterbury, CT2017
Phlebotomy And Ekg Technician -
ABC Training Center
New York, NY04.2022
Graduated -
John F. Kennedy High School
Waterbury 2017
Skills
- Computer skills:
- Microsoft Word, Microsoft Excel, Outlook, Google Docs, Google Sheets, Google Calendar
- Problem Solving
- Phone call
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Imagen Firth Healthcare Laundry
Supervisior
01.2021 - 12.2021
Group leader
RKM CORPORATION
08.2018 - 12.2020
Customer Service Representative
EXPERIENCIES, Banco Central Dominican Republic
10.2017 - 05.2018
Medical Student -
Naugatuck Valley Community College
Phlebotomy And Ekg Technician -
ABC Training Center
Graduated -
John F. Kennedy High School
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