AngelicaMaria Aguilar
Professional Customer Service Representative
Phoenix ,Arizona
Summary
Professional Customer Service Representative professional with years of successful client services, management, and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Including a highly organized and motivated Remote Customer Service Representative providing excellent service to customers via email, phone, and live chat. Skilled in problem-solving, conflict resolution, and multitasking. Proven ability to easily build and maintain relationships with customers .
Work History
Front End Food Cashier
Fry's Food Stores
12 2023 - Current
- Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the Front-end department. Support the day-to-day functions of the Front-end operations. Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Front Desk Agent
Renaissance Hotel Phoenix Downtown
01 2023 - 09 2023
- Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Front End Cashier
Safeway
06 2022 - 12 2022
- A front end manager is responsible for monitoring the retail sales department's operations, evaluating the performance of retail staff, and ensuring that the team meets the highest quality service and customer satisfaction. Front end managers respond to customers' inquiries and concerns, handle high-level complaints, develop sales strategies and techniques to boost sales, improve profitability, analyze financial reports and cash management systems, and identify business opportunities. A front-end manager must have excellent analytical and leadership skills in overseeing daily operations and efficiently leading the team.
Barista
HMS Host International
01 2022 - 06 2022
- Barista responsibilities include educating customers on our drinks menu, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should also be able to work various shifts. Note: this position’s compensation includes salary and tips.
Education
Diplomaic - General Studies
05.2001
- A+ Proram for Megnget Art
- Awarded ASU- photoraphy exihibit
- Continuing education in Bachelors of Science
CNA - Nursing Program
06.2005
- Cetrtified Nursing Assistant Program
- Continuing education in Cardiovascula Program
- Electrocardiogram Technician
EKG Technician - Cardiovascula Technology
07.2009
- Electrocardiogram Program
- Continuing education in Bilingual Nursing Program
- Bachelors in Science
Associates of Science - Bilingual Nursing
06.2014
- Bilingual Nursing Program
- Degree of RN
- Continuing education in Physician
Associates of Administration - Billing & Coding
01.2016
- Billing & Coding Program
- Degree of Associates of Administration
- Continuing education in Bachelors of Science
CMA - Medical Assistant With Phlebotomy Program
08.2019
- Medical Assistant With Phlebotomy Program
- Continuing Education in Religious Studies
- Bachelors in Religious Studies
Skills
- Active listening Adaptability
- Attention to detail Collaboration Conflict resolution
- Creativity Critical thinking Decision-making Effective communication
- Emotional intelligence
- Empathy Friendliness Negotiation skills
- Open-mindedness
- Patience
- Persuasion Problem-solving Product
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Professional Cutomer Sevices Repesresentative by completing Quility Control with accuracy and efficiency.
- Achieved Exellent Comutputer Skils by introducing Miroscrosoft Widows 10 for online wbsite tasks.
- Collaborated with team of world-wide websites in the development of online sites.
- Documented and resolved trubleshoot isusues which led to understands customers demans.
- Achieved online comunity through effectively helping with exceptional constiuttutes questions.
- Resolved product issue through consumer testing.
- Supervised team staff members.
Objectives
Passionate about building customer relationships and diffusing customer situations. Customer-obsessed support professional looking to use my interprofessional and problem solving skills to develop swift resolutions.
Certification
- Medical Assistant with Phlebotomy -2019
- First Aid CPR and AED-2019
- Electrocardiogram Technical-2009
- Certified Nursing Assistant-2006
Timeline
Front End Food Cashier - Fry's Food Stores
12 2023 - Current
Front Desk Agent - Renaissance Hotel Phoenix Downtown
01 2023 - 09 2023
Front End Cashier - Safeway
06 2022 - 12 2022
Barista - HMS Host International
01 2022 - 06 2022
South Mountain High School - Diplomaic , General Studies
Phoenix Shanti - CNA, Nursing Program
Estrella Mountain Community College - EKG Technician, Cardiovascula Technology
South Mountain Community College - Associates of Science , Bilingual Nursing
Ultimate Medical Academy Online - Associates of Administration, Billing & Coding
Providence Training Institution - CMA, Medical Assistant With Phlebotomy Program
- Medical Assistant with Phlebotomy -2019
- First Aid CPR and AED-2019
- Electrocardiogram Technical-2009
- Certified Nursing Assistant-2006
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