AngelicaMaria Aguilar
Phoenix,AZ
Summary
Enthusiastic customer service professional with 15 years of experience on the front desk, skilled in providing welcoming greetings, efficiently managing appointments, and resolving customer inquiries with a focus on exceeding expectations and building positive relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front-End Cashier
Fry's Food and Drug Store
Phoenix, USA
07.2023 - 12.2023
- Ring up purchases, accept payment, return change, handle coupons and gift cards, and maintain the front desk
- Greet customers, answer questions, handle complaints, and direct customers to other employees
- Maintain stock and inventory, complete product returns, and count cash at the end of the shift
- Strong customer service skills, numeracy skills, communication skills, attention to detail, and problem solving
Guest Experience Expert
Renaissance Hotel
Phoenix, USA
01.2023 - 06.2023
- Greeting guests upon arrival, providing information about facilities and local attractions, assisting with check-in/check-out procedures, and actively engaging with guests to understand their needs and preferences
- Promptly addressing guest concerns, complaints, and requests, finding solutions to issues, and escalating matters to appropriate management when necessary
- Tailoring the guest experience by offering recommendations based on individual needs, remembering guest preferences, and providing special touches when possible
- Having in-depth knowledge about the hotel's amenities, services, policies, as well as local restaurants, attractions, and transportation options to share with guests
- Processing transactions, managing reservations, coordinating with other departments like housekeeping and maintenance to ensure guest requests are fulfilled
- Gathering guest feedback through surveys and interactions, using insights to improve the overall guest experience
- Adhering to company policies and procedures, ensuring a high level of cleanliness and presentation throughout the property
- Working effectively with other staff members across departments to coordinate guest experiences and resolve issues seamlessly
Barista
HMS Host International
Phoenix, USA
06.2022 - 12.2022
- Baristas make and serve coffee and coffee-based drinks, such as espresso, lattes, cappuccinos, and iced coffee
- Baristas interact with customers, answer questions, and make recommendations
- They also prioritize the customer's needs
- Baristas keep the coffee shop clean and organized, including the coffee machines and equipment
- Baristas perform stock checks and place new orders
- Baristas follow health and safety guidelines, operational policies, and procedures
- Educating customers and colleagues about coffee
- Taking orders and receiving payment
- Being punctual and maintaining regular attendance
- Working flexible hours, including early mornings, late nights, weekends, and bank holidays
- Coffee knowledge, Attention to detail, Teamwork, Multitasking, and Cash management
Barista
Safeway Food and Drug Store
Phoenix, USA
01.2022 - 06.2022
- Baristas make coffee, tea, and specialty drinks, like lattes, cappuccinos, and iced coffee
- Baristas take customer orders and payments
- Baristas interact with customers, answer questions, and make recommendations
- Baristas clean and sanitize their work areas, seating areas, and equipment
- Baristas stock the store
- Baristas maintain the cleanliness and organization of the coffee shop, including the coffee machines and equipment
- Baristas prepare food orders
Education
EKG technician training program - Electrocardiography
Estrella Mountain Community College
Avondale, AZ12.2009
CNA - Nursing program
Phoenix Shanti
Glendale, AZ05.2005
High school diploma - General Studies
South Mountain High School
Phoenix, AZ05.2001
Skills
- Time management skills
- Accounting knowledge
- Organizational skills
- Cash handling skills
- Spreadsheet skills
- Marketing and sales skills
- Computer skills basic and advanced
- Leadership skills
- Confidentiality
- Account reconciliation
- Identify discrepancy
- Team player
- Attention to detail
- Ensure accuracy
- Analytical skills
- Fraud prevention and detection
- Communication skills
Certification
- Arizona Food Handlers Card
- American Red Cross CPR, First Aid, and AED Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front-End Cashier
Fry's Food and Drug Store
07.2023 - 12.2023
Guest Experience Expert
Renaissance Hotel
01.2023 - 06.2023
Barista
HMS Host International
06.2022 - 12.2022
Barista
Safeway Food and Drug Store
01.2022 - 06.2022
EKG technician training program - Electrocardiography
Estrella Mountain Community College
CNA - Nursing program
Phoenix Shanti
High school diploma - General Studies
South Mountain High School