ANGELICA MARIA GRACIA
Diboll,Texas
Summary
Highly motivated and committed Bilingual Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
11
11
years of professional experience
Work History
Remote Patient Management/Chronic Care Management
1bios
05.2022 - Current
- Managed over 200 patients daily
- Communicated with patients and family members to assist with information, provide literature and direct to community resources.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management,
- Taught patients about medications, procedures, and care plan instructions.
Medical Assistant
Corrigan Medical
09.2020 - 05.2022
- Assisted physician with clinical services such as blood draws, vitals signs, and procedures
- Roomed patients, refilled prescriptions, checked supply inventory
- Recorded and managed patient documentation such as EMRs, billing data, and insurance paperwork
- Handled phone system and appointments for over 25 patients daily
- Completed referrals and prior authorization for medical testing
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
Life Insurance Agent
Higginbotham, Insurance
05.2017 - 01.2018
- Analyzed customers' financial situations to recommend appropriate life insurance policies
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including life, medical, and dental insurance
- Explain features, advantages, and disadvantages of various policies to promote the sale of insurance plans
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Call on policyholders to deliver and explain policy, analyze insurance programs and suggest additions or changes, or change beneficiaries
- Confer with clients to obtain and provide information when claims are made on a policy
Customer Service Representative
ETECH
06.2016 - 05.2017
- Respond to all questions relating to all company, inquiries via verbal and/or written communication with a focus on one call resolution
- Responsible for entering orders
- Maintained and updated filing inventory, mailing, and database systems, either manually using a computer
Customer Service Representative
Centerpoint Energy
11.2012 - 06.2016
- Respond to all questions relating to all company, inquiries via verbal and/or written communication with a focus on one call resolution
- Issues orders to establish or discontinue gas service or to establish an Electric Service Identifier (ESID) number to create meter sets
- Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, and follows up on customer accounts
- Solicits customer feedback on service provided and initiates action based on customer feedback
- Receives and appropriately prioritizes trouble calls.
Skills
- Certified Medical Assistant/Phlebotomist
- Administrative/Customer Service/Call Center – 19 years
- Types 30-40 words per minute
- Able to answer switchboard phone lines
- Bi-lingual (read, write, speak, and translate fluently)
- Communicating with Patient Families
- Electronic Medical Record
- Using Centrifuges
- Medical Records Management
- Medical Terminology
- Charting and Clinical Documentation
- Medical Histories and Vital Statistics
Languages
Spanish
Native or Bilingual
Timeline
Remote Patient Management/Chronic Care Management
1bios
05.2022 - Current
Medical Assistant
Corrigan Medical
09.2020 - 05.2022
Life Insurance Agent
Higginbotham, Insurance
05.2017 - 01.2018
Customer Service Representative
ETECH
06.2016 - 05.2017
Customer Service Representative
Centerpoint Energy
11.2012 - 06.2016
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