Angelica P. Hernandez
Dallas,TX
Summary
Enthusiastic Personal Shopper recognized for consistent performance, order accuracy, outstanding customer service and development of brand loyalty. Focused on delivering excellent service for in-store pick up customers and home delivery. Suggests reasonable replacements for out-of-stock items coupled with service-oriented mindset.
Dedicated to building long-term relationships with loyal customers.
Overview
7
7
years of professional experience
Work History
Curbside Shopper
Central Market
10.2022 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise on floor.
- Provided product advice to customers to help select most suitable items for individual needs.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
Housekeeper
Vacasa Vacation Rentals
04.2022
- Professionally clean and maintain properties using cleaning procedures and products in conformance with standard policies performing 1 to 3 properties daily
- Create welcoming environment for guests and owners by ensuring homes are clean and cared for by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Create maintenance tickets as necessary noting any damages
- Collect and remove trash and debris while using chemicals by following safety protocols and procedures to avoid injuries
- Attend mandatory individual and team meetings
- Other responsibilities as assigned.
Click List Clerk
Kroger
01.2021 - 10.2021
- Perform required opening and closing procedures
- Initiate, print, retrieve and complete orders received online
- Maintain and monitor financial records through POS system to ensure accuracy
- Comply with laws and policies delivering enriching experiences
- Communicate to leads and customers of any substitutions/exceptions.
Office Assistant II
06.2016 - 07.2018
- Oversee office and handle general office duties
- Managed scheduling and weekly routines
- Coordinate events, meetings and lectures
- Manage events on calendar
- Create forms, reports, memorandums, emails as needed
- Assist site director with distributing/ collecting documents from faculty, staff and students in both hard copy and digitally
- Data input/check for accuracy and information securities
- Assist faculty in preparing materials for classes including ordering or making purchases
- Receive and make phone calls including follow-ups
- Performed other duties as assigned. Heavy use of email, phone line, Microsoft and internet.
Education
Associates - Liberal Arts And General Studies
Palo Alto College
San Antonio, TXSkills
- Customer Inquiry and Response
- Bagging and Packaging
- Product Picking
- Telephone Reception
- Hospitality and Accommodation
- Quality Assurance Controls
- Electronic Communication
- Decision-Making Skills
- Online Ordering Familiarity
- Product Knowledge
Accomplishments
- Addressed and resolved missing items or quality of items which led to customer retention.
- Successfully aided in popular seasonal events showcasing the best items we offer locally and exclusively
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Member of the Safety Committee
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Curbside Shopper
Central Market
10.2022 - Current
Housekeeper
Vacasa Vacation Rentals
04.2022
Click List Clerk
Kroger
01.2021 - 10.2021
Office Assistant II
06.2016 - 07.2018
Associates - Liberal Arts And General Studies
Palo Alto College