Angelica Velazquez

Responsible for direction of ocean SME customer management and SME business development, overseeing a team of 35 with direct management of 9.

Day to Day responsibilities include:

• P&L management
• Accounts Receivable
• Customer Escalations
• Business Retention and Development

Key Accomplishments

• Part of a team leading strategic initiatives to enhance proactive customer management. Currently implementing these changes for improved customer satisfaction, retention and growth.

Responsible for the execution and delivery of U.S. strategic ocean plan. 

Provided guidance, leadership and overall support on any issues relating to the promotion, sale and service of ocean product.

Worked cross-functionally with Sales and Operations to ensure customer retention and growth of new business.

Supported with pricing and procurement of ocean and marine drayage services.

Accountable for and managed Regional Ocean Operation Manager and Contract Manager.

Key Accomplishments 

• Established a new process to ensure adherence to FMC regulations
• Upon my departure outlined suggested changes that would allow the organization to:

          - potentially generate over 1M in NR;

          - ensure a proper global compliance program is established; and

          - lower operational cost within the US.

Responsible for overall operational performance and execution of global initiatives within North America, encompassing United States, Mexico and Canada.

Accountable for and managed Business Implementation (BIZIMP), and Systems and Process Specialists (SPS) teams.

Support/manage special projects as per organizational needs, examples as follows:

• Centralized billing 
• Charter Management
• Digital Customer Service
• Marine Drayage

Key Accomplishment 

• Successfully established charter customer service team in US which supported organization thru new charter product offering, managing an estimated 800-5,000+TEUs monthly

Ensured all initiatives surrounding synergies had an active project plan including:

• List of Requirements and Project Objective.
• Set Roles and Responsibilities.
• Clearly identified project scope and involve clusters and or global as needed.
• Set activities and timelines for completion.
• Collaborated with colleagues to drive desired results.
• Identified and Rectified any areas of improvement.
• Escalated items and flagged when not aligning to plan.
• Delivered Weekly Executive summaries to key stake holders.
• Established a clear path of communication.
• Worked with product experts to established material for development and training around CEVA product offerings for Business Development.

Key Accomplishments 

• Within three weeks on time performance increased 216.7% to 95%. 
• Outside of my responsibilities I took the initiative to involve key stake holders and revamp work responsibilities between teams to ensure structure was in place to deliver desired results.

Part of Global Procurement team responsible for larger opportunities and double hatted for the Region

Key Responsibilities included: 

• Carrier Relationships 
• Negotiation of rates, terms and conditions as well as capacity, while ensuring cargo steering was based on core carrier selections and global commitments as set by Global Head of Procurement
• Continual improvement of P&L 
• Monitored volumes versus commitments as well as carrier performance to MQC 
• Assisted on selection of core carriers and volume commitments. 
• Collaborated with key stake holders as an example Global Product Development, Cluster Ocean Product, Global Tender Management and Business Development. 
• Set sell guidelines for respective trade for spot and long-term pricing. 
• Managed FMC regulated contracts 
• Established and maintained customer routing guides for operational execution. 
• Provided weekly market guidance for organization

Key Accomplishments 

• Developed a process and platform to allow for visibility and prioritization of opportunities. This also allowed us to run reporting with turnaround time, number of opportunities, and award status. 
• Automation of allocation and customer routing guides. Worked with global team managing Portrix and Tender Management to use coding needed for mass upload. This was scheduled to be completed in 2020 based on existing projects. 
• Selected as super user for allocation and booking management tool, Portrix. Traveled to Germany for training. When I returned developed work instructions and trained the teams within the US. Served as an escalation point between US colleagues and India colleagues.

• Negotiated pricing for new and existing business to ensure volume growth and customer retention.
• Up to date on market trends such as general rate increases, peak season surcharges and reductions.
• Familiar with carrier equipment surplus/deficit locations. 
• Worked closely with Business Development to ensure proper feedback for all Long Term and Spot offers. 
• Implemented routing guides for new business and adjusted as needed to account for market trends. 
• Created and maintained profitability analysis on new and existing accounts.
• Maintained all US ocean carrier contracts, amendments and new contracts.
• Created and distribute a weekly reader to keep team informed of market and organizational news.

• Completed all pricing requests for LCL RFQ for the USA for Imports and Exports based on guidelines established by product owner. 
• Assisted Trade Management team on FCL pricing for EMEA and LATAM trades based on guidelines set by Trade Lane Management.

• Followed up with stations to ensure on time billing. 
• Completed profit settlements for all USA gateway LCL shipments. 
• Ensured invoice accuracy and issued payments within credit terms established.

• Data entry for LCL gateway team. 
• Managed manifests and assisted team members as needed.