Angelica Wells

• Inbound/outbound calls, Outlook email, as well as necessary account management and customer service.
• Premium accounts receivable and collections.
• Used Integrated Recognition Tool to audit canceled accounts to bring them to resolution status, as well as closing
out any accounts collected on. Also performed write offs in the case of non-payment.
• Utilized Blue Cross internal system for billing inquiry, billing history and internal audit edits.
• Utilized Blue Authentication Enterprise to view necessary billing details viewable by employees and members.
• Informed businesses of their delinquency for resolution, ensured due diligence on account collections.
• Created synopsis packets to perform write-offs.
• Remote call accounting – Used ACE - assisted insured employers with billing/changes to accounts, accounting
needs, payment needs, bill vs. paid breakdowns, yearly reports utilized HIPAA laws.

• Office assistant.