Angelicia Bobo
Stone Mountain,GA
Summary
Reliable dispatcher with experience keeping delivery and customer service operations moving smoothly. Talented at scheduling deliveries, explaining details to customers and merchants, and confirming the arrival window date and time.
Overview
13
13
years of professional experience
Work History
Remote Customer Service Presentative
Turbo Tax
Chattanooga, Tennessee
04.2019 - 03.2025
- Ensured accurate and efficient completion of daily duties.
- Guided customers through Turbo Tax features and troubleshooting procedures.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Logistics Dispatcher
Empire National Inc
Stone Mountain, Georgia
06.2016 - 04.2019
- Communicated with clients to confirm and reschedule appointments as needed.
- Handled inbound calls to address client questions regarding services and scheduling.
- Reconciled discrepancies between invoices and suppliers' records efficiently.
- Processed incoming invoices using accounting software and spreadsheets.
- Performed administrative tasks such as filing documents, answering phone calls, and responding to emails.
IT Support Specialist
Raytheon Technologies
Arlington, Virginia
07.2014 - 06.2016
- Assisted users with troubleshooting desktop and laptop problems effectively.
- Provided technical support for hardware and software issues across the organization.
- Managed help desk tickets, prioritizing urgent requests for efficient resolution.
- Analyzed recurring technical issues to propose improvements in service delivery.
Sales Representative Team Leader
AT&T
Virginia Beach, Virginia
01.2012 - 07.2014
- Led sales team to achieve targets and enhance customer satisfaction.
- Developed sales strategies to increase product awareness and market reach.
- Fostered positive relationships with clients to promote brand loyalty.
- Resolved customer complaints promptly and professionally.
Education
Bachelor of Science - Biology
Old Dominion University
Norfolk, VA05-2016
Skills
- Customer service and collaboration
- Interpersonal skills
- Organizational and prioritization skills
- Problem solving
- Meeting management
- Time management
- Computer proficiency
- Adaptability and flexibility
- Commercial awareness
- Dispatch management
Timeline
Remote Customer Service Presentative
Turbo Tax
04.2019 - 03.2025
Logistics Dispatcher
Empire National Inc
06.2016 - 04.2019
IT Support Specialist
Raytheon Technologies
07.2014 - 06.2016
Sales Representative Team Leader
AT&T
01.2012 - 07.2014
Bachelor of Science - Biology
Old Dominion University