Angelic M Mirabal
Orlando,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
30
30
years of professional experience
1
1
Certificate
Work History
General Manager
7 Eleven Gas Station
01.2007 - 06.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Cashier Team Lead
Friendlys Ice Cream
06.2000 - 05.2009
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed refunds for worn, damaged and broken merchandise.
Customer Service Associate
Wal-Mart Supercenter
07.1994 - 03.2008
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Improved customer service wait times to mitigate complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Explained benefits, features and recommendations to maximize client retention.
- Relayed customer feedback to cross-functional teams to improve products and services.
Warehouse Order Selector
Chirsty Distribution
02.1993 - 01.2003
- Wrapped pallets in shrink wrap prior to loading.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborated with team members to complete timely orders and avoid delays.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Received returns of damaged and incorrect orders to process replacements.
Education
High School Diploma -
Pemberton Township High School
Pemberton, NJ06.1994
Skills
- Sales Team Development
- Performance Improvements
- Policy/Program Development
- Supervision and Training
- Cross-Functional Team Management
- Financial Statement Review
- Team Leadership
- Hiring and Onboarding
- Program Optimization
- Staff Scheduling
- Business Leadership
- Staff Development
- Records Organization and Management
- Performance Assessment
Languages
Spanish
Full Professional
Certification
- Expense Control
- 8 & 16 hour security Training - 1999
Timeline
General Manager
7 Eleven Gas Station
01.2007 - 06.2023
Cashier Team Lead
Friendlys Ice Cream
06.2000 - 05.2009
Customer Service Associate
Wal-Mart Supercenter
07.1994 - 03.2008
Warehouse Order Selector
Chirsty Distribution
02.1993 - 01.2003
High School Diploma -
Pemberton Township High School