Angelie Lopez
Dallas
Summary
A hard working and dedicated college student that thrives in a fast paced environment. Experienced with handling customer interactions and resolving issues promptly. Solid team player with positive demeanor and eager to further develop professional skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
State Farm
01.2025 - 02.2025
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Providing great customer service and managed high-stress situations.
- Confirmed appointments, communicated with clients, corresponded with clients through email, telephone, or postal mail.
Designated Hitter
Walgreens
11.2023 - 01.2025
- Managed multiple tasks and balanced the needs of customers with store responsibilities effectively.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Updated computer system with current customer, payment and inventory information.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Restaurant Hostess
Gloria's Restaurant
08.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and provided accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Customer Service Representative
Tom Thumb
03.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Managed money orders, vehicle registration tags, and western union transactions.
Cashier
Tom Thumb
07.2021 - 08.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked, tagged and displayed merchandise as required.
- Provided great customer service to ensure customers had a positive shopping experience.
Education
High School Diploma -
W. H. Adamson High School
309 E 9th St, Dallas, Tx 7520305-2023
Skills
- Customer service
- Critical thinking
- Problem resolution
- Relationship building
- Scheduling
- Work ethic and integrity
- Bilingual
- Time management
- Goal oriented
Timeline
Customer Service Representative
State Farm
01.2025 - 02.2025
Designated Hitter
Walgreens
11.2023 - 01.2025
Restaurant Hostess
Gloria's Restaurant
08.2023 - 10.2023
Customer Service Representative
Tom Thumb
03.2023 - 08.2023
Cashier
Tom Thumb
07.2021 - 08.2023
High School Diploma -
W. H. Adamson High School
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Casey AdesuluCasey Adesulu
Medical Assistant at OUI MEDICAL INCMedical Assistant at OUI MEDICAL INC