Summary
Overview
Work History
Education
Skills
Timeline
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Angeliek Durham

Parma

Summary

Dynamic Store Manager with a proven track record at E Vapor Solutions, achieving a 40% sales increase through innovative promotions and events. Skilled in vendor management and operations oversight, I excel in team leadership and outstanding communication, fostering strong client relationships while maximizing profitability and ensuring compliance with safety regulations.

Overview

21
21
years of professional experience

Work History

Store Manager of Operations

E Vapor Solutions
04.2016 - Current
  • Increased sales by 40% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.
  • Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
  • Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
  • Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
  • Supervised guests at front counter, answering questions regarding products.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Managing Bartender

Club 42
07.2010 - 04.2016
  • Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
  • Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
  • Assisted in hiring decisions, contributing to a strong team of skilled bartenders who consistently provided top-notch service.
  • Implemented efficient scheduling practices for staff members, ensuring optimal coverage during peak hours while minimizing labor costs.
  • Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Head Bartender

Playmakers
05.2006 - 11.2010
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
  • Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
  • Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Bartender Supervisor

Wexlers
01.2004 - 10.2008
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Provided exceptional customer service, anticipating guest needs and exceeding their expectations consistently.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
  • Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Coordinated kitchen activities with front-of-house staff for seamless service.
  • Set and oversaw weekly and special event menu plans.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Education

High School Diploma -

Hurricane High
Hurricane, WV
06-1994

Skills

  • Vendor management
  • Supply chain management
  • Budget development
  • Special events
  • Hourly shift management
  • Inventory oversight
  • Advertising and marketing
  • Sales promotions
  • Sales expertise
  • POS systems
  • Operations oversight
  • Leading staff meetings
  • Bank and safe deposits
  • Delegating work
  • Opening and closing procedures
  • Outstanding communication skills
  • Store opening and closing
  • Goals and performance
  • Team building and leadership
  • Store operations
  • Retail inventory management
  • Store merchandising

Timeline

Store Manager of Operations

E Vapor Solutions
04.2016 - Current

Managing Bartender

Club 42
07.2010 - 04.2016

Head Bartender

Playmakers
05.2006 - 11.2010

Bartender Supervisor

Wexlers
01.2004 - 10.2008

High School Diploma -

Hurricane High

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Angeliek Durham