Angeliene Joseph
San Angelo,TX
Summary
Dynamic leader with proven expertise in store operations and inventory control,at Chartwells Compass Group. Excelled in enhancing customer satisfaction and team training, showcasing.Achieved significant improvements in operational efficiency and customer service standards, leveraging strengths in complaint resolution and staff management.Demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Starbuck Manager
Chartwells Schools Dining Services
San Angelo, TX
09.2024 - Current
- Ensured compliance with industry regulations and company policies.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Multi-Unit Retail Manager
Chartwells Compass Group
10.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance of Starbucks, Subways, and Market place
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products, and reducing excess merchandise.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Completed daily paperwork and computer entry of sales data, as established by management.
- Developed strategies for increasing sales and improving customer service.
Food Service Supervisor
Morrison Living
10.2021 - 09.2022
- Spearheaded team initiatives to reduce food waste by implementing portion control measures, and closely monitoring inventory levels.
- Resolved customer complaints professionally and efficiently, ensuring repeat business, and positive reviews.
- Conducted daily pre-shift meetings to review specials, promotions, and upcoming events for effective communication among staff members.
- Enhanced customer satisfaction by providing exceptional service, and maintaining a clean, welcoming dining environment.
- Developed a strong rapport with guests through attentive service and personalized recommendations, leading to increased return visits.
Starbucks Shift Supervisor
Chartwells Dining Service - Texas A&M Corpus Christi
Odessa, TX
09.2019 - 10.2021
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
Starbucks Shift Supervisor
Odessa College
09.2016 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Sapi-an National High School
Phillipines04-2023
Skills
- Marketing
- Inventory management
- Expense tracking
- Operations management
- Customer relationship management (CRM)
- Decision-making
- Financial management
- Budget control
- Recruiting and interviewing
- Task delegation
- Cross-functional team management
- Complex Problem-solving
- Policy implementation
- Staff training and development
- Safety procedures
- Risk management
Certification
- Certified Food Handler Professional, ANSI - January 2022 - February 2025
- Certified Starbucks Brand Standerd Trainer
- Texas Alcoholic Berverage Approved Seller Training Certification
Languages
5,4
Skills
- Customer service
- Customer service
- Customer service
- Customer service
- Customer service
Languages
English
Professional
Tagalog
Professional
References
References available upon request.
Timeline
Starbuck Manager
Chartwells Schools Dining Services
09.2024 - Current
Multi-Unit Retail Manager
Chartwells Compass Group
10.2022 - Current
Food Service Supervisor
Morrison Living
10.2021 - 09.2022
Starbucks Shift Supervisor
Chartwells Dining Service - Texas A&M Corpus Christi
09.2019 - 10.2021
Starbucks Shift Supervisor
Odessa College
09.2016 - 09.2019
High School Diploma -
Sapi-an National High School
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