ANGELIKA CWIEK
Sterling Heights,MI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FabFitz Online Boutique
Own Business
01.2021 - Current
- Skilled at working independently, self-motivated, with a strong sense of personal responsibility.
- Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
- Reduced operating costs by negotiating with suppliers for better pricing and shipping terms on products.
- Utilized social media platforms effectively for engaging content creation and promotion of products, resulting in heightened online visibility.
Assistant Manager
Crystal Cleaning Housekeeping Service LLC
01.2016 - Current
- Generated repeat business through exceptional customer service.
- Served as a Polish- English translator for cliental
- Scheduled staff, handled promotions and client's quotes.
- Monitored cash intake and deposit records.
- Oversaw operations for post-construction cleanups and residential clients.
Server/Head Barback
Tigerlily Restaurant
08.2022 - 10.2024
- Delivered elevated service in a contemporary Japanese dining setting
- Specialized in Omakase and Serverkase-style service
- Managed allergen-sensitive orders with precision (soy, gluten, sesame)
- Proficient in TOAST POS system
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Receptionist
Heart and Vascular Specialists PC
03.2022 - 08.2023
- Scheduled, coordinated and confirmed appointments.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the check-in front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Head Hostess/Server
Daxton Hotel (MADAM Restaraunt)
04.2020 - 09.2022
- Trained and mentored new staff members to ensure consistent service quality meanwhile adhering to restaurant policies.
- Established a welcoming atmosphere by greeting high profile guests promptly and professionally upon arrival.
- Providing excellent service to VIP guests by maintaining high standards of restaurant.
- Mentored by Liz Martinez, Food & Wine’s 2019 Sommelier of the Year
Banquet Server/Keyholder Manager
Polish American Cultural Center
09.2018 - 11.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Managed large event teams and administrative functions
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Utilized Excel, Microsoft Office, and in-house management tools
Education
Associate of Science - Travel Ultrasound Technician
Oakland Community College
Auburn Hills01-2026
Polish
Adam Mickiewicz Academy
Troy01-2018
Sterling Heights High School
Sterling Heights, MI01-2017
Skills
- Effective multitasker with strong organizational skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Fluent in Polish; skilled communicator
- Strong work ethic with high detail
- Experienced with TOAST POS, Microsoft Office, Google Suite
Accomplishments
- Opened very own pop-up Art show in Our Lady of Chestochowa, leading in promoting, selling my own original paintings and prints
- Learned to develop a strong work ethic at age 15 by taking care of a family own small cleaning business. By age 21, I was head of business-managing sales, translating, and giving quotes got cliental.
- Supervised PCC team of 12 staff members, training them to improve the quality of service, providing customer cliental coming back by 95% more.
- Improved the shipping process by introducing an algorithm for small individual business for FabFitz.
- Passionate about merging aesthetics with guests experience.
- Studied abroad to Warsaw Poland, to strengthen fluency in language and immersive diverse cultural appreciation to roots.
- Implemented an automatic cancellation for FabFitz that gave customers a confirmation their order can be canceled within a minute. Making the process a lot simpler for customers to shop.
- Customer Follow-up - Ensured that customers were satisfied with product(s) and services by doing purchase follow-ups. Over 100+ five star reviews.
- Took care of VIP high profile guests at Madam, DAXTON with returning and requesting my customer service.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy for Crystal Cleaning Services.
- Volunteering at various food banks and shelters
Certification
- Polish Translating Documental Process Training -2020
Languages
Polish
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Exploring various forms of art, such as painting, drawing, and sculpting, to nurture creativity and personal growth
- Fashion
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
Timeline
Server/Head Barback
Tigerlily Restaurant
08.2022 - 10.2024
Front Desk Receptionist
Heart and Vascular Specialists PC
03.2022 - 08.2023
FabFitz Online Boutique
Own Business
01.2021 - Current
Head Hostess/Server
Daxton Hotel (MADAM Restaraunt)
04.2020 - 09.2022
Banquet Server/Keyholder Manager
Polish American Cultural Center
09.2018 - 11.2020
Assistant Manager
Crystal Cleaning Housekeeping Service LLC
01.2016 - Current
Associate of Science - Travel Ultrasound Technician
Oakland Community College
Polish
Adam Mickiewicz Academy
Sterling Heights High School
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