ANGELIKA GHOLSTON
Killeen
Summary
Dedicated healthcare professional with hands-on experience supporting nursing staff and ensuring high standards of patient care. Skilled in vital signs monitoring, EKGs, ADLs, and maintaining patient dignity and comfort. Compassionate and detail-oriented approach to assisting patients in a variety of healthcare settings.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Baylor Scott & White
03.2025 - Current
- Provided direct patient care, ensuring comfort and safety during treatments and procedures.
- Assisted nursing staff with routine tasks, contributing to efficient workflow in patient management.
- Monitored vital signs and documented changes, facilitating timely interventions by healthcare professionals.
- Educated patients on care plans, enhancing understanding and compliance with treatment protocols.
- Maintained cleanliness and organization of medical equipment and work areas, promoting infection control standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Remote Customer Service Representative
Clinical Pathology laboratory
04.2018 - 08.2024
- Respond to 80+ patient inquiries daily regarding appointments, blood testing centers, test results.
- Developed strong customer relationships and loyalty through effective communication.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Updated and maintained the database with accurate customer information and timely data entry.
Medical Laboratory Technician/Clinical Assistant
Providence medical center
04.2017 - 04.2018
- Assist in processing specimens and preparing for testing.
- Support senior technicians with testing procedures and documentation.
- Maintain a clean, organized laboratory workspace in accordance with safety standards.
- Answer telephone request and transfer calls.
Senior Retail Sales Associate
AAfes Army Exchange
07.2002 - 10.2016
- Provide exceptional customer service.
- Assist in maintaining inventory levels and restocking shelves.
- Resolve customer complaints and provide solutions to ensure satisfaction.
- Maintain product knowledge to answer questions and offer recommendations.
- Manage cash register, process payments, and balance drawer.
- Cashiering/Administrative office/Sales Associate/Customer Service
Education
Bachelor of Science - Health Service Technology
University of Texas Rio Grande Valley
Edinburg, Texas08.2017
Associates of Arts (A.A) - General Studies
McLennan Community college
Waco, Texas05.2022
Associates Applied to Science (AAS) - Medical Laboratory technician
McLennan Community college
Waco, Texas05.2013
Skills
- EHR Systems
- Microsoft office suite (Word, Excel, Outlook)
- Medical Scheduling
- Type speed: 40 WPM
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Catheter care
- ADL support
- Specimen collection
Certification
BLS Provider: American Heart Association or American Red Cross
Timeline
Patient Care Technician
Baylor Scott & White
03.2025 - Current
Remote Customer Service Representative
Clinical Pathology laboratory
04.2018 - 08.2024
Medical Laboratory Technician/Clinical Assistant
Providence medical center
04.2017 - 04.2018
Senior Retail Sales Associate
AAfes Army Exchange
07.2002 - 10.2016
Associates of Arts (A.A) - General Studies
McLennan Community college
Associates Applied to Science (AAS) - Medical Laboratory technician
McLennan Community college
Bachelor of Science - Health Service Technology
University of Texas Rio Grande Valley
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